Hotel Front Office Manager

Hotel Front Office Manager 17701 Panama City Beach Parkway, Panama City Beach, FL 32413 $34,000

• $38,000 a year
• Full-time $34,000
• $38,000 a year
• Full-time The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction .

Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.

Job Responsibilities:

Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints Handle the front desk budget and order office supplies as needed Compile occupancy reports and financial information for the general manager Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Lead by example. Implements and maintains Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards. Training, monitors and manages front office staff, resolves any guests issues and performs tasks that require your discretion and authority. Train and monitor the front office staff. Train staff to use the appropriate phrases and greetings when interacting with guests. Able to make reasonable and professional decisions. Assist and guide the front office staff through their daily duties and responsibilities. Use the appropriate phrases and greetings when interacting with guests. Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Schedule staff adequately in order to maintain excellent service to guests at all times. Ensure staff evaluations are completed in a professional and timely manner. Maintain a positive work environment. Train Front Office staff as outlined in the Front Office Training Procedures. Maintain Front Office department within set budget and payroll guidelines. Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times. Work closely with the hotel's management team and communicate effectively. Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Conduct self in a friendly and attentive manner during all guest encounters. Maintain a clean and safe working environment at all times. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain guest confidentiality at all times. Prefer hotel/Choice experience

Job Type:

Full-time Pay:

$34,000.00

• $38,000.

00 per year

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person