POOL & BEACH SUPERVISOR

Job Summary Directs and organizes the activities of the Pool and Beach staff within the Food & Beverage department to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. Plans and directs the functions of administration and planning of the Pool and Beach department to meet the daily needs of the operation. Implements effective controls of food, beverage and labor costs. Ensures compliance with health, safety, sanitation and alcohol awareness standards. Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service. Interviews, trains, supervises, counsels, schedules and evaluates staff as needed alongside the department head. Adherence to establish policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals.

DEPARTMENTAL

• Administer the operation in such a manner as to bring into effect the superior product and service expected from the outlet. Oversee Pool & Beach operations.
• Coordinates with the Director of Food & Beverage, plans and actions to achieve improved operations, overcome deficiencies, and institute necessary changes.
• Perform daily inspection of Pool & Beach area for readiness according to standards.
• Perform regular inspection of all areas in order to direct work. Emphasis to be on sanitation and cleanliness.
• Supervise and direct service.
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
• Handle guest complaints in the most diplomatic manner.
• Spot-check guest checks to ensure proper check handling procedures are being adhered to.
• Be aware of the budget and continuously work towards achieving budgeted goals.
• Relate any outlet maintenance needs to the Engineering Department by work order program.
• Keep storerooms in a state of readiness, cleanliness and tidiness.
• Schedule personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.
• Promote and maintains good employee relations between departments.
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.
• Profit & Loss management by following cash control/security procedures, maintain inventory, manage labor, review financial reports, and take any appropriate actions.
• Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train.
• Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.

HUMAN RESOURCES

• Interview, hire, train, supervise, develop, discipline, counsel and evaluate Food & Beverage team members according to hotel and Grand Beach Hotel standards.
• Attend hotel / management enrichment training sessions.
• Adhere to and facilitate progressive disciplinary action when necessary.
• Prepare and administer staff evaluations as required.
• Facilitate regular monthly departmental meetings as a forum for sharing information.
• Maintain accurate and organized staff records.
• Counsel staff, while aiding and grooming individuals for career development.
• Maintain and ensure staff adherence to all Grand Beach Hotel behavioral standards.
• Create weekly department schedules based on the demands of the hotel operation.
• Determine the operational needs of the department and ensure they are fulfilled.
• Effectively handle guest complaints and ensure resolution to the guest's satisfaction.
• Handle and resolve staff interpersonal conflict.
• Work to maintain high levels of employee morale and job satisfaction.

TRAINING

• Orient new team members to the environment, facilities, amenities, administrative procedures and service standards of Grand Beach Hotel.
• Conduct random standards testing.
• Executes emergency procedures and safety regulations in accordance with hotel standards.

ADMINISTRATIVE

• Responsibility for Shift staffing and station assignments.
• Floor presence during shift, greeting and interacting with guests.
• Preparing shift schedules according to Hotel occupancy and special functions.
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing).
• Responsibility for daily payroll (PAF's).
• Maintaining inventory of equipment, linen and other supplies.
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports.
• Ensuring maintenance and cleanliness of restaurant and communicating expectations to Housekeeping, Stewarding and Property Operations.
• Exercising quality control for both food and beverage.
• Complete knowledge of Micros system.
• Full knowledge of scheduling guidelines.
• Responsibility for food and beverage promotions.
• Executing departmental forecasting and budgeting.
• Responsibility for maintaining the highest standards of service and ambiance.
• Responsibility for outlet par levels and inventories.
• Maintain general appearance and ambiance of restaurant and all common areas; Facilitate the openings and closings.
• Arrange accommodations to satisfy VIP special requests and coordinate the service of special requests throughout their stay.
• Help build customer loyalty and good will by maintaining a presence in the restaurant and regularly offering assistance.
• Track departmental spending to stay within the budgeted guidelines.
• Monitor employee payroll closely to ensure there is not unnecessary spending.
• Inventory and manage department supplies.
• Monitor overtime spending in the department.
• Purchases food and beverage products within established guidelines. Oversee correct receipt, storage and handling of food and beverage products to ensure quality and freshness at all times.
• Participate in the MOD program to ensure all Grand Beach Hotel standards, policies and procedures are fully executed.
• Create position specific SOP's to ensure exceptional guest satisfaction.
• Conduct line ups informing all subordinate team members of Hotel events and reinforcing best practices.
• Handle guest complaints and urgent staff issues.
• Conduct a weekly inventory of food and beverage items.
• Foster relationships with other department managers to ensure and maintain open lines of communication and good will.

This Job Description is not exhaustive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment. Job Specifications Qualifications Freestanding restaurant experience necessary or luxury hotel a plus. Strong food/wine and liquor knowledge. Excellent Customer service skills Clear concise written and verbal communication skills in English. Must be proficient in Microsoft Word and Excel. Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail. Ability to meet deadlines, work under pressure and work independently. Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts. Ability to work in a fast paced, deadline driven environment. Must have strong and effective leadership skills. Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to train and develop others required. Ability to read and interpret documents. Ability to work with and apply mathematical concepts. Ability to write correspondence and reports. Must have the ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Impeccable service standards and attention to detail. Professional, polished appearance with the ability to exceed our guests expectations. Proven ability to lead, train, and develop associates. Knowledge of computer programs used in property management. Pragmatic problem solving skills. Excellent verbal communication skills; Bi-lingual preferred. Ability to work in a multi-ethnic/multi-cultural environment. Ability to work a flexible schedule including weekends and holidays. Job Duties General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow Team Members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.