Guest Services Assistant Manager

JOB TITLE

Guest Services Assistant Manager

REPORTS TO

Guest Services Manager

JOB TYPE

: Full Time, Exempt, Salaried

POSITION OVERVIEW

: The Guest Services Assistant Manager supports the daily operations of the Guest Services Department, and ensures exceptional guest experiences by being and assisting department staff to be welcoming, engaging, professional, and service-oriented. The Assistant Manager works closely with the Guest Services Manager, assisting with staff supervision, ticketing operations, and upholding guest service standards, while helping maximize ticket sales and maintaining positive experiences for guests, patrons, and other employees. Every interaction reflects on Riverside Theatre's commitment to hospitality, professionalism, and artistic excellence.

SCHEDULE EXPECTATIONS

Minimum of 40 hours per week Availability to work varied day, evening, and weekend shifts is required Additional hours may be scheduled during season's peak times and events

What We Offer:

Annual Salary Range:

$39,000-41,600 Eligibility for healthcare benefits, including Medical, Dental and Vision, and participation in 403(b) retirement plan Two complimentary tickets to each main stage and children's theatre shows Free education class tuition for you and your children Employee discounts: 25% off beverage purchases and 10% off food purchases The chance to work in a dynamic and challenging environment

Essential Duties and Primary Responsibilities:

Help provide the best possible experience to all patrons, guests and employees Assist Guest Services Manager with hiring, training, and scheduling Guest Services Associates Support the daily operations of the Guest Services Department and ticketing system Help generate excitement about Riverside Theatre productions to guests and patrons Know and communicate show and event details, organizational information, and neighborhood destinations to guests and patrons Sell tickets, via phone and in person, for Riverside Theatre productions and events Respond to guest and patron inquiries, online, via phone, and in person, in a timely manner Attend performances early in the run to become familiar with the shows Maintain high standards of customer service and follow Riverside Theatre's customer care policies Provide supervisory support for Guest Services Associates during shifts Assist Front of House staff with coverage for productions and events as needed Help ensure a secure, organized, and professional workspace

Money Transactions:

Follow correct cash handling procedures Ensure all sales transactions are accurately entered into the ticketing system Assist with reconciliation and reporting, as directed

Maximize Ticket Sales:

Promote additional Riverside Theatre productions, events, and memberships Maintain strong knowledge of current and upcoming programming Encourage repeat attendance and build relationships with patrons

Essential Skills:

Strong interpersonal and communication skills Friendly demeanor Enjoy speaking with people from the same and from different backgrounds than yourself Punctual and available to work evening and weekend shifts Honest and reliable Ability to remain calm and helpful while working under pressure Ability to work efficiently in a very fast-paced environment Strong attention to detail A genuine interest in theatre and the arts Ability to use discretion and professionalism with guests, patrons, staff, and vendors Previous leadership or supervisory experience Experience with customer service databases or CRM systems Experience with ticketing software, Tessitura is a plus Basic computer proficiency and basic MS Excel knowledge Cash handling experience

Physical Requirements:

Utilize appropriate personal protective equipment and follow safety guidelines Working while sitting for extended periods of time

DISCLAIMERS

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This description in no way states or implies that these are the only duties to be performed.

Riverside Theatre's Core Values:

Pursuit of Perfection…Ensemble Staffing…Community Leadership