Guest Service Manager

Guest Service Manager Hampton Inn & Suites Atlanta Airport North I85 Atlanta, GA Job Details Full-time From $18 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Life insurance Qualifications Teamwork Operations management Team development Organizational skills Training & development Full Job Description Overview Join our dynamic hospitality team as a Guest Service Manager , where your leadership, organization, and passion for exceptional guest experiences will shine. In this vibrant role, you will oversee daily guest service operations, including Front Desk and Breakfast departments, ensure seamless guest interactions, and foster a welcoming environment that keeps guests returning time and again. Your energetic approach, professionalism, accountability, and dedication to hospitality excellence will drive the success of our hotel while creating memorable stays for every guest. This position is ideal for a strong hospitality leader who can confidently lead a team, maintain structure within the department, and thrive in a fast-paced environment. This paid leadership position offers an exciting opportunity to develop team members, improve operations, and make a direct impact on the guest experience at our hotel. Responsibilities Lead and supervise Front Desk and Breakfast team members to deliver outstanding guest service with professionalism and consistency Oversee daily guest service operations and ensure all departments are operating efficiently and according to Hilton brand standards Manage guest check-in and check-out processes efficiently while ensuring accuracy and friendliness at all times Handle guest inquiries, complaints, service recovery, and special requests with professionalism, urgency, and proactive solutions Monitor billing, cash handling, authorizations, and folio accuracy to minimize operational errors and revenue loss Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly and efficiently Maintain strong communication and follow-up with team members and hotel leadership Assist with scheduling, coaching, training, and performance accountability for guest service team members Ensure organization with daily reports, invoices, departmental tracking, guest requests, and operational follow-up Maintain excellent phone etiquette while managing multi-line phone systems and assisting guests professionally Foster strong guest relations by creating a warm, welcoming atmosphere that encourages repeat visits and positive guest feedback Lead by example by maintaining professionalism, reliability, urgency, and a positive attitude at all times Help create a culture focused on teamwork, accountability, hospitality, and continuous improvement Skills & Qualifications Proven experience in hospitality management or hotel operations with a strong focus on guest services Previous hotel leadership or supervisory experience required Hilton experience strongly preferred Experience using Hilton PEP system strongly preferred Strong knowledge of hotel management systems, front desk operations, cash handling, billing procedures, and night audit processes Exceptional customer service and guest recovery skills Excellent organizational skills with strong attention to detail and follow-through Strong leadership skills with the ability to motivate, coach, and develop a team Ability to multitask, prioritize, and remain calm in a fast-paced hotel environment Excellent verbal and written communication skills Professional appearance and demeanor Reliable, dependable, and self-motivated What We're Looking For We are looking for someone who takes pride in their work, leads confidently, communicates effectively, and understands the importance of accountability and consistency in hotel operations. The ideal candidate is proactive, organized, guest-focused, and capable of taking ownership of their departments without needing constant direction. If you thrive on delivering memorable guest experiences, leading strong teams, and creating operational excellence, we would love to hear from you. Apply today — immediate hire opportunity available.

Pay:

From $18.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person