General Manager

General Manager Courtyard by Marriott Marietta Marietta, GA Job Details Full-time $75,000 - $85,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Staff supervision Teamwork In-person customer service Managing hospitality teams Team development Hiring Handling customer service requests Retail management Task assignment Property management Full Job Description Overview We are seeking a dynamic and energetic General Manager to lead our hotel operations with passion and precision. This pivotal role involves overseeing daily hotel functions, driving sales growth, managing a diverse team, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, extensive management experience, and a proactive approach to operational excellence. As a key leader, you will foster a positive work environment, implement strategic initiatives, and ensure the hotel runs smoothly and efficiently.

JOB TITLE

General Manager - Courtyard by Marriott Atlanta Marietta/I-75 N.

DEPARTMENT

Operations

GUEST RELATIONS

Be readily available/approachable for all guests. Ensure that departments achieve or exceed guest's service expectations. Take proactive approaches when dealing with guest concerns. Extend professionalism and courtesy to guests at all times. Become involved in the community and/or government affairs.

ASSOCIATE TEAM

Communicate all goals and results with associates. Promote teamwork and associate morale. Lead by example demonstrating self-confidence, energy, and enthusiasm. Motivate and encourage staff to solve guest and associate related concerns. Communicate career opportunities to team leaders and associates. Recognize good team performance on a continuous basis through reward and recognition programs. Assist team leaders in meeting and exceeding development goals. Meet semi-annually with staff on a one-to-one basis. Conduct monthly reward and recognition meeting celebrating goal's and associate achievements. Promote empowerment by recognizing team members that make decisions. Develop cross-training opportunities throughout the hotel and within. Use a certificate training program as applicable. Assist team leaders in understanding GSS Assist the team leaders in doing the same for each team member. Conduct one-on-one with the team leaders, and team members bi-annually. Provide service training on a quarterly basis. Utilizing local classes, trainers and other corporate training resources. Ensure orientations for new team members are thorough and complete in a timely fashion. Make sure associates understand all of the hotel benefits they are entitled.

FINANCIAL

Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate accounting procedures. Maximize revenue through the Yield Management and inventory control systems. Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs. Utilize budgets to teach team leaders to understand financial objectives. Balancing costs with associates/guest satisfaction. Develop and communicate selling strategies, utilizing inventory control reports, and other forecasting tools. Review these weekly with Revenue & Sales. Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.

OPERATIONS

Perform hands-on duties as needed to deliver guest services. Resides as General Manager over full responsibilities for one property. Provide a safe working environment Responsible for accident prevention programs. Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards. Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained. Attend all regional training seminars as outlined in key success factors. Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements. Audit a minimum of 15 suites per week identifying challenge areas and ensuring programs (Guest Cleanliness/PM's) meet standards. Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week. Ensure the cross-training of all associates.

ADMINISTRATIVE

Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse workplace. Promote both Guarantee of Fair Treatment and Open Door policies. Use constructive coaching and counseling when addressing associates concerns. Maintain current licenses and permits as prescribed by local, state and federal agencies. Have working knowledge of all corporate brands manuals. Scheduling of management team includes coverage of weekend and evening hours. Pursue additional personal development. Carry out all reasonable requests of which you are capable of performing. With input from the team supervisors, conduct reviews in a timely fashion. Job Requirements One year of General management experience (required); ability to appropriately assign/delegate work and authority to others toward the accomplishment of goals; provides coaching, advice, and assistance as required Excellent customer service skills Maintains professional appearance and demeanor at all times Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures Join us as our General Manager to lead with energy and purpose! Bring your expertise in hospitality management to create an engaging exceptional guest experience environment while driving operational success. We value proactive leaders who thrive on teamwork and are committed to excellence—your leadership will inspire our team to reach new heights!

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person