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Job Description
MOUNTAINTOP INN & RESORT
Warm Springs / Pine Mountain, Georgia General Manager Full-Time | Warm Springs, GA About Mountaintop Inn & Resort Mountaintop Inn & Resort is a boutique mountain getaway nestled in the middle of Georgia's largest State Park, offering hotel and cabin lodging, group event facilities, and a hiking and mountain bike park. Our 120-acre property hosts weddings, corporate retreats, family reunions, hiking weekends, and adventure travel groups. We are a growing, independent operation that values entrepreneurial thinking, genuine hospitality, and hands-on leadership. Position Overview We are seeking an experienced, entrepreneurial General Manager to lead all aspects of operations at Mountaintop Inn & Resort. This is a hands-on leadership role for someone who can run the full P&L of an independent hospitality property — overseeing front-of-house and back-of-house teams, driving revenue and cost discipline, and building the systems and culture needed to scale a growing resort. You will report directly to ownership and have significant autonomy to shape the property's operations, staffing, and guest experience. Key Responsibilities Operations Leadership Own day-to-day operations across front desk, housekeeping, maintenance, food & beverage, and events Set and enforce standard operating procedures to ensure consistent guest experience across all departments Serve as the final point of escalation for guest issues, staffing matters, and on-property emergencies Oversee the property's private water system, grounds, trails, and physical plant in coordination with the maintenance team Manage vendor and contractor relationships, including negotiating service agreements and preferred vendor terms Financial Management Own the property's P&L — drive revenue growth while managing labor, maintenance, and operating costs against budget Build and manage the annual operating budget in partnership with ownership Monitor and report on key metrics including occupancy, ADR, RevPAR, labor cost percentage, and guest satisfaction Identify and execute on cost-saving and revenue-generating initiatives Partner with ownership on monthly financial reviews and variance analysis Team Leadership Recruit, hire, train, and develop department leads and frontline staff Build and manage staff schedules to align labor with occupancy and event demand Conduct performance reviews and manage disciplinary action when necessary Foster a culture of genuine hospitality, accountability, and pride of ownership among staff Directly manage the Assistant General Manager / Event Sales lead and Senior Maintenance Technician Sales, Marketing & Guest Experience Support and oversee event sales efforts for weddings, retreats, and group bookings Manage OTA listings, rate strategy, and direct booking initiatives Champion guest experience initiatives across lodging, dining, and outdoor recreation offerings Represent the property in the local community and with regional tourism and outdoor recreation partners Qualifications Required 5+ years of progressive hospitality management experience, including at least 2 years in a General Manager or comparable senior leadership role Demonstrated experience owning a property-level P&L and managing to budget Strong leadership and team-building skills with experience managing department heads Hands-on, available leadership style — comfortable stepping into any department when needed Excellent communication skills with both staff and ownership Proficiency with PMS systems, budgeting tools, and Microsoft Office / Google Workspace Availability for on-call response and flexible scheduling including weekends and holidays Preferred Experience with WebRezPro PMS or similar cloud-based property management systems Background managing an independent or boutique resort property (versus branded/franchise hotel) Experience in markets with strong event, wedding, or outdoor recreation demand Familiarity with QuickBooks Online or similar accounting platforms Compensation & Benefits Competitive base salary commensurate with experience Performance bonus tied to property profitability and operational KPIs Paid time off On-site housing available (negotiable) Significant autonomy and a direct role in shaping the property's growth trajectory How to Apply Send your resume and a brief cover letter describing your relevant experience to: Spencer@ThornadoHospitality.com Please include "General Manager - [Your Name]" in the subject line. Applications reviewed on a rolling basis. No phone calls, please.
