General Manager - Grand Wailea, A Waldorf Astoria Resort

General Manager Grand Wailea, A Waldorf Astoria Resort Grand Wailea Resort LocationWailea, Hawaii, United States CategoryHotel

HOT0CBPA

JOB

DESCRIPTION

About the Opportunity Grand Wailea, A Waldorf Astoria Resort, is seeking a handson General Manager to lead one of Maui's most iconic luxury resorts. This role oversees all operations, drives revenue, develops highperforming teams, and ensures an exceptional guest experience. The ideal leader thrives in a complex, highvolume environment, managing multiple revenue centers while collaborating closely with an active ownership group. This is a unique opportunity to shape the future of a worldclass resort and make a lasting impact on its team, guests, and the Maui community. About the Property Nestled on the sunkissed shores of Wailea, Maui, Grand Wailea, A Waldorf Astoria Resort offers an unparalleled luxury beachfront experience. This expansive resort blends Hawaiian culture, lush landscapes, and worldclass amenities to create a destination that delights every guest. From spacious guest rooms and suites with stunning ocean or tropical views to the awardwinning Kilolani Spa, Grand Wailea is designed for both relaxation and adventure. Guests can enjoy one of Maui's most elaborate pool complexes, exceptional dining including Nobu and Humuhumunukunukuāpuaʻa, and a variety of activities for families and couples alike. With dedicated concierge services, vibrant wellness offerings, and immersive cultural experiences, the resort embodies the perfect balance of escapism and elegance. Whether visiting for a romantic getaway, family vacation, or special event, Grand Wailea offers a memorable Maui experience that celebrates the island's natural beauty and rich heritage. For more information on this property, please click HERE. What will I be doing? A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotelwide meeting participation and facilitation Ensure guest and team member satisfaction Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Serve as primary liaison with hotel owners and corporate entities What are we looking for?

Basic Qualifications:

Minimum of 3 years of experience as a Hotel General Manager in a fullservice hotel with annual revenues of at least $75M. Proven ability to lead, develop, and retain highperforming teams, creating operational stability and strong employee engagement. Experience operating complex, highvolume ("big box") hotel environments with multiple revenue streams; luxury experience is a plus but not required. Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance. Handson leadership style with experience managing lean teams; highly visible and engaged with both leadership teams and guests. Proven success working collaboratively with an active and involved ownership group.

Preferred Qualifications:

Proven track record in driving revenue growth and accelerating business pace, ideally with a strong background in sales or commercial leadership. Demonstrated success in luxury hospitality. Experience managing unionized hotel operations. Resort & destination experience. Hilton brand expertise. Local market experience. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We're passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We're leaders in our industry and in our communities. Teamwork We're team players in everything we do. Ownership We're the owners of our actions and decisions. Now We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The annual salary range for this role is $390K $420K and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan and the Company's longterm incentive plan, consistent with other team members at the same level and/or position within the Company. EOE, including disability/vets