Guest Service Manager

Wage:

$13.75 to $23.50, depending on experience

Benefits:

Employee Assistance Program (EAP) 100% Company paid Employee Stock Ownership Plan (ESOP) 100% Company paid; allocations begin at age 21 Years of Credited Service Vested Percentage Less than two years 0% Two years 20% Three years 40% Four years 60% Five years 80% Six or more years 100% Daily Pay Employees option to work today get paid today 401K Company matching up to 4% (if elected) Medical, Dental, Vision, Life Insurance (no deductible medical option) Employer pays majority of premium Health Savings Account (HSA) (depending on plan selected) Paid holidays include: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day (time and a half for worked holidays) Three days Bereavement pay Three days Jury pay Paid Family & Medical Leave Company paid premium Paid Sick & Safe Leave Employees earn 1-hour sick leave for every 40 hours worked Essence of Position To provide guidance and empowerment to Guest Service associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service. Shared Expectations for all roles within our company include, but are not limited to the following: Creating a welcoming atmosphere for everyone. Embracing Yokes Core Values and Mission Statement as an integral part of your contribution to our team. Promoting Yokes sales and company growth by patronizing Yokes stores and representing our company in the community with a positive message. Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yokes. Tasks of Position The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company. Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, prepared to provide excellent service and leadership. Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: and providing the best possible service to each guest based on their request, and chatting about Yokes signature items, fresh board and sweet deal suggestions, or providing information about products). Renting videos and equipment to guests. Assisting with inventory, sales, and all other reporting duties for the department. Directing, coordinating, and participating in bus passes, U.S. Post Office, money orders, utilities pay station, Mt. Spokane ski vouchers, Washington or Idaho lottery, returns and exchanges of merchandise. Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the Guest Service Department, and the proper and safe operations of the following equipment: com-line, telephone, and box cutter. Identifying and supporting the development of associates who show promise or interest in increased responsibility. Monitoring power equipment to ensure performance prior to issuance to guest, contacts vendors if maintenance is necessary. Ordering supplies, and ancillary products to be used and/or sold in the Guest Service Department. Empowering associates to use This Ones On Us cards to Make Our Guests Crazy About Us! Finding a way to make our guests happy. Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services. Participating actively in the Guest Service Departments accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy. Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates: Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people.

• Stephen Covey This positions supervisory responsibilities include, but may not be limited to the following: Supervising, coordinating, and evaluating the activities of associates in the Guest Service Department by performing all duties personally, or through secondary personnel.

Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems. Possessing and displaying excellent leadership and communication skills in handling associate matters. Implementing and enforcing company policies. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associates degree (A. A.) or equivalent from two-year college or technical school; or a minimum of one year related experience and/or training; or equivalent combination of education and experience. Language Skills Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances. Mathematical Skills Performs mathematical skills using units of American money and weight measurement, volume. Reasoning Ability Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form. Other Qualifications Meets the state minimum requirement to sell tobacco and/or alcohol. Certificates & Licenses Valid Driver's License or State I.D. Card Yokes Provided Training Active Shooter Guest Service Skills Training levels One, Two, and Three Harassment Training HIPAA Training Late Night Retail Safety Training Shoplift Prevention Yokes Safety Orientation Training / Active Shooter Yokes Guest Service Training & Commitment (

Optional:

Hepatitis A vaccination provided by Yokes Pharmacy) Physical Demands & Safety Expectations Most positions within Yokes require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yokes safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours. No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors. The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear. Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the associate is frequently exposed to moving mechanical parts, occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Brand:

Yoke's Fresh Market Address:

1501 E. Seltice Way Post Falls, ID

• 83854

Property Description:

17-E Seltice Way

• Post Falls, ID Property Number:

  17 Guest Service Manager 3.7 3.7 out of 5 stars 1501 East Seltice Way, Post Falls, ID 83854 $13.75
• $23.50 an hour
• Full-time Yoke's Fresh Market 195 reviews $13.75
• $23.50 an hour

•

Full-time Wage:

$13.75 to $23.50, depending on experience

Benefits:

Employee Assistance Program (EAP) 100% Company paid Employee Stock Ownership Plan (ESOP) 100% Company paid; allocations begin at age 21 Years of Credited Service Vested Percentage Less than two years 0% Two years 20% Three years 40% Four years 60% Five years 80% Six or more years 100% Daily Pay Employees option to work today get paid today 401K Company matching up to 4% (if elected) Medical, Dental, Vision, Life Insurance (no deductible medical option) Employer pays majority of premium Health Savings Account (HSA) (depending on plan selected) Paid holidays include: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day (time and a half for worked holidays) Three days Bereavement pay Three days Jury pay Paid Family & Medical Leave Company paid premium Paid Sick & Safe Leave Employees earn 1-hour sick leave for every 40 hours worked Essence of Position To provide guidance and empowerment to Guest Service associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service. Shared Expectations for all roles within our company include, but are not limited to the following: Creating a welcoming atmosphere for everyone. Embracing Yokes Core Values and Mission Statement as an integral part of your contribution to our team. Promoting Yokes sales and company growth by patronizing Yokes stores and representing our company in the community with a positive message. Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yokes. Tasks of Position The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company. Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, prepared to provide excellent service and leadership. Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: and providing the best possible service to each guest based on their request, and chatting about Yokes signature items, fresh board and sweet deal suggestions, or providing information about products). Renting videos and equipment to guests. Assisting with inventory, sales, and all other reporting duties for the department. Directing, coordinating, and participating in bus passes, U.S. Post Office, money orders, utilities pay station, Mt. Spokane ski vouchers, Washington or Idaho lottery, returns and exchanges of merchandise. Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the Guest Service Department, and the proper and safe operations of the following equipment: com-line, telephone, and box cutter. Identifying and supporting the development of associates who show promise or interest in increased responsibility. Monitoring power equipment to ensure performance prior to issuance to guest, contacts vendors if maintenance is necessary. Ordering supplies, and ancillary products to be used and/or sold in the Guest Service Department. Empowering associates to use This Ones On Us cards to Make Our Guests Crazy About Us! Finding a way to make our guests happy. Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services. Participating actively in the Guest Service Departments accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy. Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates: Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people.

• Stephen Covey This positions supervisory responsibilities include, but may not be limited to the following: Supervising, coordinating, and evaluating the activities of associates in the Guest Service Department by performing all duties personally, or through secondary personnel.

Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems. Possessing and displaying excellent leadership and communication skills in handling associate matters. Implementing and enforcing company policies. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associates degree (A. A.) or equivalent from two-year college or technical school; or a minimum of one year related experience and/or training; or equivalent combination of education and experience. Language Skills Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances. Mathematical Skills Performs mathematical skills using units of American money and weight measurement, volume. Reasoning Ability Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form. Other Qualifications Meets the state minimum requirement to sell tobacco and/or alcohol. Certificates & Licenses Valid Driver's License or State I.D. Card Yokes Provided Training Active Shooter Guest Service Skills Training levels One, Two, and Three Harassment Training HIPAA Training Late Night Retail Safety Training Shoplift Prevention Yokes Safety Orientation Training / Active Shooter Yokes Guest Service Training & Commitment (

Optional:

Hepatitis A vaccination provided by Yokes Pharmacy) Physical Demands & Safety Expectations Most positions within Yokes require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yokes safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours. No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors. The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear. Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the associate is frequently exposed to moving mechanical parts, occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Brand:

Yoke's Fresh Market Address:

1501 E. Seltice Way Post Falls, ID

• 83854

Property Description:

17-E Seltice Way•

Post Falls, ID Property Number:

17