Hilton Garden Inn Chicago Midway Airport - Operations Supervisor

Hilton Garden Inn Chicago Midway Airport

• Operations Supervisor 2.9 2.9 out of 5 stars 6530 South Cicero Avenue, Bedford Park, IL 60638 $19
• $20 an hour
• Full-time Aimbridge Hospitality 1,226 reviews $19
• $20 an hour
• Full-time The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership).

This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

QUALIFICATIONS

At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions.

JOB RESPONSIBILITIES

Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Maintain a friendly and warm demeanor at all times. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader). Monitor all VIP and special guest requests, as well as being familiar with all in-house groups. Fully comprehend and execute all relevant phases of the front desk computer system and checklist. Be familiar with P.M.S. system used in the hotel. Monitor and follow up on all servers/baristas/bartenders' cash overages and shortages (as applicable by hotel). Follow and enforce all Aimbridge Hospitality policies. Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers. Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores. Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel). Assist in training of new hires and current associates on a regular basis. Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log). Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits. Assist in monthly inventories and reconciliations. Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk. Answer all guest inquiries in a timely and professional manner. Help maintain productivity levels at or above budgeted standards. Perform other duties and/or attend meetings or trainings, as required by management. Access to back of house areas of the hotel and sensitive information Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets Drive safely on behalf of the company for business reasons Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center.

Application deadline for Colorado positions: