Hotel Operations Manager

Operations Manager - Hotel The Operations Manager supports the General Manager in overseeing daily hotel operations with a hands-on leadership approach. This role manages hourly associates across Rooms, Housekeeping, and Food & Beverage, ensuring exceptional guest experiences, strong operational performance, and high associate engagement. Key Responsibilities Champion an outstanding guest experience across all departments. Oversee daily operations in Guest Services, Housekeeping, and Food & Beverage. Serve as the first level of management for guest service issues and service recovery. Manage scheduling, training, performance, and compliance for hourly associates. Ensure adherence to brand standards, company policies, safety, sanitation, and alcohol service regulations. Support revenue optimization, labor management, and cost controls across departments. Assist with budgeting, payroll, purchase orders, inventory, and PAR levels. Collaborate with department leaders to maintain cleanliness, service quality, and operational efficiency. Provide relief coverage as needed, including guest services, housekeeping, and F&B floor support. Qualifications Previous hotel operations leadership experience preferred. Strong knowledge of Rooms, Housekeeping, and Food & Beverage operations. Proven ability to lead teams, resolve guest issues, and manage multiple priorities. Service-driven, professional, and highly organized.

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person