Assistant Front Desk Manager

Assistant Front Desk Manager AmericInn Lodge & Suites Hotel, Oswego - Aurora, IL Oswego, IL Job Details Part-time | Full-time $35,000 - $40,000 a year 1 day ago Benefits Paid time off Employee discount Flexible schedule Qualifications Customer communication Hotel and accommodations payment processing Operations management Team leadership Night audit In-person customer service Processing cash transactions Workplace dispute resolution Managing hospitality teams High school diploma or GED Team development Supervising experience Attention to detail Desktop applications Leading team collaboration initiatives Hotel staff training Productivity software Staff development

Full Job Description Position Summary:

The Assistant Front Desk Manager supports the daily operations of the hotel's front desk and guest services team. This role helps ensure exceptional guest experiences by overseeing front desk staff, handling guest concerns, managing reservations and check-in/check-out procedures, and maintaining operational standards. Key Responsibilities Assist in supervising and coordinating front desk operations on a daily basis. Support hiring, training, scheduling, and performance management of front desk staff. Ensure efficient guest check-in and check-out procedures. Respond promptly to guest inquiries, requests, complaints, and service recovery situations. Monitor room availability, reservations, and occupancy levels. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Maintain accurate guest records and ensure compliance with hotel policies. Assist with cash handling, billing, night audit procedures, and financial reporting. Ensure adherence to brand standards, safety regulations, and company policies. Serve as Manager on Duty when required. Qualifications High school diploma or equivalent required; hospitality degree preferred. 2-5 years of hotel front office experience, including supervisory experience. Strong knowledge of hotel property management systems (PMS) such as Opera PMS or SynXis PMS Excellent customer service and communication skills. Strong leadership, problem-solving, and conflict-resolution abilities. Ability to work flexible schedules, including evenings, weekends, and holidays. Proficiency in Microsoft Office applications. Required Skills Guest service excellence Team leadership and staff development Conflict resolution Time management and organization Cash handling and financial accuracy Multitasking in a fast-paced environment Attention to detail Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 25 pounds occasionally. Ability to work in a fast-paced hotel environment. Performance Goals Maintain high guest satisfaction scores. Reduce guest complaints through proactive service recovery. Ensure accurate billing and cash management procedures. Support achievement of occupancy and revenue goals. Maintain compliance with hotel and brand service standards.

Pay:

$35,000.00 - $40,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

Hotel:

1 year (Required)

Work Location:

In person