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Front Desk Manager
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Baymont Inn
Indianapolis, IN (In Person)
$40,411 Salary, Full-Time
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Job Description
Front Desk Manager Baymont Inn - 3.0 Indianapolis, IN Job Details Full-time $34,000 - $42,000 a year 21 hours ago Benefits Paid time off Employee discount Professional development assistance Qualifications Phone communication Night audit Managing hospitality teams Administrative experience Accounting Property management systems (PMS) Multi-line phone systems Office phone management Full Job Description Job Overview We are seeking an energetic and highly organized Front Desk Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily front desk operations, coordinate guest check-ins and check-outs, and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence. Your leadership will drive customer satisfaction, streamline administrative processes, and uphold the highest standards of hotel management. If you thrive in a fast-paced environment and possess a passion for delivering outstanding guest relations, this opportunity is perfect for you! Duties Manage all front desk activities, including guest check-in/check-out procedures with efficiency and professionalism Supervise front desk staff, providing training, support, and motivation to ensure top-tier customer service Handle multi-line phone systems with excellent phone etiquette, addressing inquiries promptly and courteously Oversee night audit processes to reconcile daily financial transactions accurately and prepare reports for management Coordinate guest requests, resolve issues swiftly, and maintain positive guest relations to foster loyalty Maintain a clean, organized front desk area that reflects the hotel's hospitality standards Assist with reservation management and ensure all booking details are accurately recorded in the hotel management system Requirements Proven experience in hospitality management or hotel front desk operations with a strong background in guest services Bilingual or multilingual skills to communicate effectively with diverse guests from around the world Knowledge of hotel management systems and multi-line phone systems is essential Excellent customer service skills with a friendly, approachable demeanor Ability to handle night audit procedures and perform administrative tasks efficiently Strong organizational skills with attention to detail in managing reservations and guest information Previous experience working in resort or hotel environments preferred Join us as a Front Desk Manager to lead our team in creating memorable experiences for every guest. Your enthusiasm, leadership, and dedication will be instrumental in elevating our hospitality standards!