Front Desk Supervisor

Front Desk Supervisor Crown Plaza Downtown Indianapolis Union Station - 2.6 Indianapolis, IN Job Details 11 hours ago Benefits Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Team leadership Answering guest questions Managing hospitality teams Driver's License Hotel and accommodations guest complaints handling Hotel guest account management Customer service problem-solving Full Job Description General Hotels Corporation has an immediate opening for a Front Desk Supervisor at Crowne Plaza Downtown Indianapolis Union Station . The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service. The Front Desk Supervisor is responsible for a variety of tasks, including: Supervise the Guest Services staff Welcome guests in a friendly, prompt and professional manner Assist Guest Services staff, as needed, with any guest concerns Follow established hotel procedures at all times Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Maintain positive communication between all departments MOD Shifts as needed Managing and assisting shuttle services

JOB REQUIREMENTS & EXPECTATIONS MUST HAVE A MINIMUM OF

(2)

YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.

Must have a minimum of (2) years of hotel guest services experience Must have a passion for the hospitality industry and the ability to provide exceptional service Attendance and punctuality is crucial for this role Ability to stand for lengths of time Strong communication skills Detail oriented to ensure all reservations and billing are correct Ability to lead and to work as part of a team Deliver great customer service and ensure guest satisfaction Take action to solve guest concerns using service recovery guidelines Must have flexibility and be able to work nights, weekends and/or holidays Prior Opera training and/or knowledge is preferred Must have valid drivers license and willing to drive hotel shuttle.

Benefits include:

Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access ("on-demand pay") through PayActiv Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.