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Hotel General Manager
Job
Exceed Inn
Indianapolis, IN (In Person)
$50,359 Salary, Full-Time
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Job Description
Hotel General Manager Exceed Inn Indianapolis, IN Job Details Full-time $40,486.92 - $60,231.56 a year 9 hours ago Qualifications Bilingual Teamwork Resort Operations management Team development Full Job Description Job Summary We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee all aspects of hotel operations, from guest services and staff management to financial performance and strategic planning. Your leadership will drive the success of the property, fostering a welcoming environment that exceeds guest expectations and promotes a positive, productive workplace. The ideal candidate will possess strong hospitality management skills, multilingual abilities, and a passion for delivering outstanding customer service. Duties Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless daily operations. Develop and implement strategies to maximize revenue through effective revenue management techniques and promotional initiatives. Oversee budgeting, financial planning, and cost control measures to ensure profitability while maintaining high service standards. Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team. Ensure exceptional guest relations by addressing concerns promptly, maintaining high standards of guest services, and fostering a welcoming atmosphere. Oversee front desk operations including multi-line phone systems, phone etiquette, night audit procedures, and guest check-in/check-out processes. Maintain compliance with hospitality regulations and safety standards while continuously improving operational procedures. Collaborate with resort or hotel management teams to enhance overall guest experience and facility offerings. Utilize guest feedback and operational data to identify areas for improvement and implement effective solutions. Promote a positive work environment that encourages teamwork, leadership development, and professional growth. Qualifications Proven supervising experience in hospitality or hotel management roles with demonstrated leadership capabilities. Strong background in hospitality management, including hotel experience with resort or large-scale properties preferred. Excellent customer service skills with an emphasis on guest relations and satisfaction. Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. Proficiency in revenue management strategies, budgeting, human resources practices, and hotel operations. Knowledge of front desk systems, multi-line phone systems, night audit procedures, and phone etiquette. Exceptional communication skills combined with a professional demeanor in handling guest inquiries and staff interactions. Leadership qualities that inspire teams to deliver outstanding service while achieving operational goals. Join us as our Hotel General Manager to lead with energy, foster excellence in hospitality service, and create memorable experiences for every guest who walks through our doors!