Hotel Operations Manager 3.3 3.3 out of 5 stars Indianapolis, IN 46241 $48,000
- $54,000 a year
- Full-time Holiday Inn Express 4,870 reviews $48,000
- $54,000 a year
- Full-time Key Responsibilities Operations Management Oversee the daily operations of all hotel departments, including Front Desk, Housekeeping, Breakfast, Guest Services, and Maintenance.
Ensure compliance with all hotel policies, procedures, safety regulations, and brand standards. Monitor hotel appearance, cleanliness, maintenance, and guest service quality throughout the property. Conduct regular property inspections and address operational deficiencies promptly. Assist departments during high occupancy periods and staffing shortages. Guest Experience Deliver exceptional guest service and create memorable guest experiences. Handle guest concerns, complaints, and service recovery professionally and efficiently. Monitor guest satisfaction scores and online reviews and implement action plans for continuous improvement. Ensure all team members provide friendly, professional, and efficient service. Leadership & Team Development Recruit, train, coach, and motivate hotel team members. Conduct performance evaluations and provide ongoing feedback and development opportunities. Create and manage employee schedules to ensure proper staffing levels. Promote teamwork, accountability, and a positive work environment. Enforce company policies and maintain professional standards throughout the hotel. Revenue & Financial Management Assist in developing and executing revenue management strategies to maximize occupancy, ADR, and RevPAR. Monitor daily revenue reports, labor costs, and departmental expenses. Ensure adherence to annual budgets and financial goals. Identify opportunities to increase revenue and reduce operational costs without compromising guest satisfaction. Front Desk & Reservation Oversight Ensure smooth and efficient front desk operations. Assist with guest check-ins, check-outs, reservations, and problem resolution when necessary. Maintain proper cash handling procedures and audit controls. Monitor reservation accuracy and room inventory management. Review OTA reservations and ensure proper rate integrity. Reporting & Compliance Prepare and review daily, weekly, and monthly operational reports. Ensure compliance with local, state, federal, and brand requirements. Maintain accurate records and documentation for audits and inspections. Ensure all safety, security, and emergency procedures are properly followed. Additional Responsibilities Work a minimum of two Front Desk shifts per week to maintain operational awareness and support the team. Reconcile and review Expedia, Booking.com, and other OTA reservations . Monitor and improve guest satisfaction scores, online reviews, and loyalty program performance. Ensure compliance with all guest service, housekeeping, and operational brand standards. Assist ownership with special projects, budgeting, forecasting, and operational improvements. QualificationsRequired Minimum 2 years of hotel supervisory or management experience. Strong understanding of hotel operations, guest services, front desk operations, housekeeping, and maintenance coordination. Proven leadership and team management abilities. Strong problem-solving and decision-making skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office and hotel reporting systems. Ability to work flexible schedules, including weekends, holidays, and evenings as needed. Strong organizational skills and attention to detail. Preferred IHG brand experience strongly preferred. Experience with HotelKey PMS is highly preferred. Bilingual (English/Spanish) skills are a plus. Experience with revenue management and forecasting. Knowledge of OTA management, rate strategies, and online reputation management. Experience in limited-service or select-service hotel operations preferred. What We're Looking For The ideal candidate is: A hands-on leader who leads by example. Passionate about hospitality and guest satisfaction. Able to motivate and develop team members. Comfortable working independently and making operational decisions. Focused on driving revenue, controlling costs, and improving hotel performance. Committed to maintaining a positive culture for both guests and employees.
Pay:
$48,000.00
00 per year
Work Location:
In person
