Guest Service Manager

Guest Service Manager

HOLIDAY INN EXPRESS WICHITA AIRPORT

Wichita, KS Job Details Full-time $46,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Property management tools Maintaining an organized workspace Operations management Inventory management Staff scheduling Managing hospitality teams Mid-level Team development Team management Hotel customer satisfaction operations Productivity software Training & development Clean workspace maintenance Leadership 2 years Communication skills Technical Proficiency Balancing end-of-day transactions Safety protocol implementation Overseeing training Customer complaint resolution Performance evaluation

Full Job Description Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Monitor and maintain inventory levels, including ordering and restocking as needed Complete daily financial and operational tasks, such as reconciling the register and completing shift reports Other duties as assigned

Qualifications:

Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry Strong leadership and communication skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Flexibility to work evenings, weekends, and holidays as needed

Perks:

Competitive salary Paid time off Medical, dental, and vision insurance 401(k) retirement plan (US only), Employer RRSP match (Canada only) Professional development opportunities Positive and supportive work environment