Assistant Hotel Manager - Guest Experience & Operations

Assistant Hotel Manager

• Guest Experience & Operations Henderson, KY 42420 $35,000
• $45,000 a year
• Full-time $35,000
• $45,000 a year
• Full-time Assistant Hotel Manager

•

Guest Experience & Operations Location:

Henderson, Kentucky Employment Type:

Full-Time, On-Site Position Overview Boutique Hotel is seeking an Assistant Hotel Manager specializing in Guest Experience and Operations to join our hospitality management team in Henderson, Kentucky. This role is responsible for supporting daily hotel operations, front office leadership, guest relations, service recovery, staff coordination, room readiness, revenue awareness, budgeting support, and operational reporting. The Assistant Hotel Manager will help ensure that each guest experience is professional, seamless, memorable, and aligned with our Boutique Hotel's service standards. This position is ideal for a hospitality professional with formal education, progressive hotel or resort operations experience, strong supervisory skills, and a passion for guest service excellence. Multilingual abilities and international hospitality experience are highly valued, especially in serving a diverse guest base. Key Duties and ResponsibilitiesGuest Experience & Front Office Operations Supervise front desk operations, including guest arrivals, departures, check-in/check-out procedures, reservations, guest inquiries, and service follow-up. Maintain professional guest communication standards, including phone etiquette, email communication, digital messaging, and multi-line phone system handling. Lead guest relations initiatives by responding to guest questions, resolving service issues promptly, and improving overall guest satisfaction. Support service recovery efforts by addressing complaints professionally and coordinating solutions with the proper departments. Monitor guest feedback, reviews, and recurring service issues to recommend operational improvements. Hotel Operations & Department Coordination Assist with daily hotel management functions across front office, housekeeping, maintenance, guest services, and food & beverage coordination. Coordinate with housekeeping and maintenance teams to ensure room readiness, cleanliness standards, repair follow-up, and guest comfort. Monitor room status, occupancy, guest requests, arrival/departure flow, and operational priorities throughout each shift. Help implement and monitor hotel policies related to guest service, safety procedures, property standards, and hospitality operations. Support Envi's technology-forward service model, including property management systems, guest messaging, kiosk support, phone workflows, and direct booking support. Revenue, Reporting & Night Audit Assist management with revenue awareness, occupancy monitoring, rate coordination, and basic budgeting support. Conduct or supervise night audit procedures, including daily revenue reconciliation, guest ledger review, payment accuracy, and end-of-day reporting. Prepare and review operational reports related to room readiness, occupancy, guest service, staffing, revenue activity, and service follow-up. Support management in identifying trends that affect occupancy, guest satisfaction, direct bookings, and operational performance. Staff Supervision, Training & HR Support Supervise front office and guest service staff during assigned shifts. Assist with staff scheduling, shift coordination, performance feedback, and daily accountability. Support training programs for front desk, guest service, kiosk support, and hotel operations procedures. Coach team members on customer service excellence, professional communication, service recovery, and hotel operating standards. Help maintain a positive, professional, and guest-focused work environment. Required Qualifications Associates degree, or foreign equivalent, in Hospitality Management, Hotel Management, Tourism Management, International Hospitality, Business Operations with hospitality-related coursework, or a closely related field . Minimum of 2 years of progressive hotel, resort, front office, or hospitality operations management experience . Proven supervisory experience in a hotel, resort, lodging, or hospitality management environment. Strong understanding of guest services, hotel operations, room readiness, front desk workflows, and service recovery. Experience coordinating with housekeeping, maintenance, front office, and guest service teams. Familiarity with hotel property management systems, reservation systems, front desk systems, multi-line phone systems, and operational reporting. Knowledge of revenue management concepts, budgeting support, occupancy monitoring, and daily revenue reporting. Experience with night audit procedures, financial reconciliation, or end-of-day hotel reporting. Strong written and verbal communication skills. Ability to work a flexible hotel schedule, including weekends, evenings, holidays, and high-demand periods as needed. Must be available 6 days a week. Preferred Qualifications Luxury resort, boutique hotel, or international hospitality experience. Bilingual or multilingual communication abilities. Experience serving guests from diverse cultural and international backgrounds. Experience with staff scheduling, performance feedback, and hospitality HR support. Experience with guest messaging platforms, digital check-in support, kiosk-based service models, OTA systems, or direct booking workflows. Strong problem-solving skills and ability to remain calm under pressure. Demonstrated passion for hospitality management and creating memorable guest experiences.

Pay:

$35,000.00

• $45,000.

00 per year

Work Location:

In person