Hotel Front Office Supervisor

Hotel Front Office Supervisor Towneplace Suite Marriott Baton Rouge South Baton Rouge, LA Job Details Full-time From $14 an hour 22 hours ago Benefits Employee discount Qualifications Staff supervision Team supervision Managing hospitality teams High school diploma or GED Guest services Associate's degree Leadership Hotel experience Full Job Description

HOTEL SUPERVISION EXPERIENCE REQUIRED DO NOT CALL HOTEL JOB SUMMARY

Must have Fosse Experience and 1 year of hotel Experience. Responsible for executing all operations in the hotel Operations departments (may include Front Office, Business Center, Gym, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Managing Profitability Assists in performing required annual Quality audit with GM. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. HR Ensures orientations for new team members are thorough and completed in a timely fashion. Manage all Employee schedules and manage any shift that is not covered

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Employee discount

Experience:

Hotel experience: 2 years (Required)

Work Location:

In person