Director of Front Office

Director of Front Office The Barnett - 3.9 New Orleans, LA Job Details Full-time 1 day ago Qualifications Vendor management Managing hospitality teams High school diploma or GED Team development Supervising experience Team management Vendor relationship management Front desk Cross-functional collaboration Cross-functional communication Full Job Description At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Supervision Exercised:

Assistant Director of Front Office, Guest Experience Manager, Guest Service Supervisors, Front Desk Agents Supervision Received:

Director of Rooms

MINIMUM REQUIREMENTS

Education High school diploma or equivalent required. Bachelor's degree in Hospitality, Business, or related field preferred. Experience 3-5 years of Front Office leadership experience required. Luxury, lifestyle, or full-service hotel experience preferred. Multi-level team leadership experience preferred. Previous Hyatt experience preferred. Skills and Knowledge Strong leadership, communication, and team development skills. Ability to resolve guest concerns with professionalism and sound judgment. Strong understanding of Front Office operations, guest recovery, and service standards. Ability to manage multiple priorities in a fast-paced environment. Experience with hotel PMS systems, preferably Opera Cloud. Strong organizational and operational problem-solving skills. Ability to work a flexible schedule including nights, weekends, and holidays. Strong collaboration and relationship-building skills across departments and vendor partners. Job Duties and Responsibilities Oversee daily Front Office operations to ensure exceptional guest service, operational efficiency, and adherence to brand standards. Maintain a strong floor presence during peak arrival and departure periods, supporting the Front Desk team and overall lobby experience. Lead and develop Front Office leadership and line-level team members through coaching, accountability, training, and performance management. Oversee guest recovery efforts and ensure guest concerns are resolved promptly and professionally. Partner closely with Housekeeping, Engineering, Security, Sales, and other departments to ensure seamless communication and operational alignment. Provide leadership support and Manager on Duty (MOD) coverage as needed. Oversee room blocking strategy, arrivals planning, and overall front desk flow to maximize guest satisfaction and operational efficiency. Ensure proper cash handling procedures, room inventory management, and compliance with hotel policies and standards. Collaborate with leadership on staffing, scheduling, labor management, and payroll oversight. Monitor guest satisfaction metrics, operational reporting, and service standards to identify opportunities for improvement. Oversee the operational relationship with the hotel's third-party valet provider to ensure service expectations, arrival experience standards, and communication protocols are maintained. Foster a positive workplace culture aligned with HRI Hospitality values and service philosophy. Perform additional duties as assigned by hotel leadership. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.