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Rooms Division Director
Job
Ocean Edge Resort & Golf Club
Brewster, MA (In Person)
$150,000 Salary, Full-Time
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Job Description
Job Overview The Rooms Division Director is responsible for overseeing Front Office, Guest Services, Security, Engineering, Concierge and Housekeeping Operations. Responsibilities include leading and directing the team to maintain Ocean Edge and Forbes Travel Guide Standards and exceed highest quality standards while maximizing room revenue and productivity. The qualified candidate will oversee the Rooms Division to deliver results that contribute to the overall memorable guest experience. Reporting to the General Manager and as an Executive Committee position, this role serves a key player in the organization and implementation of strategic and tactical plans for the short and long-term success.
Responsibilities include:
Oversee the entire Front Office and Housekeeping operation to maintain highest level of standards. Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Cover assigned MOD shifts as needed Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence. Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met. Generate an atmosphere that provides security and safety for all internal and external guests. Establish and maintain cost control systems for all rooms-related inventories. Participate in the development of short term and long term financial and operational plans for the resort. Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc. Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Monitor staffing levels to meet cover business demands. Performs other duties as assigned by the General Manager Skills and Abilities Excellent organizational and planning skills- Ability to meet deadlines, motivate and foster a positive working environment
- Excellent communication and interpersonal skills
- Strong customer service orientation Other Duties as assigned