Guest Service Manager

Position Title:

Guest Service Manager Location:

Falmouth, Cape Cod Property Type:

21

Room Luxury Boutique Hotel Pay Range:

$20-$23/hour

Schedule:

Flexible, including weekends, holidays, and peak seasonal periods

Season:

May 1 - Nov 1, 2026 Position Overview The Guest Service Manager plays a pivotal role in delivering an exceptional, personalized guest experience while supporting the day-to-day operations of a luxury boutique hotel. This position bridges front office operations, housekeeping oversight, and guest engagement, ensuring every stay feels seamless, thoughtful, and memorable. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment, leads with authenticity, and is passionate about hospitality at a highly personalized level. Key Responsibilities Guest Experience & Front Office Leadership

• Oversee all front office operations, including check-in/check-out, reservations support, and guest communications
• Ensure each guest interaction reflects the hotel's commitment to warmth, authenticity, and attention to detail
• Anticipate guest needs and resolve concerns with professionalism and care
• Lead by example in creating memorable, personalized guest experiences Housekeeping Oversight
• Supervise housekeeping operations to maintain the highest standards of cleanliness and presentation
• Coordinate room readiness and ensure alignment between housekeeping and front desk teams
• Conduct inspections and provide feedback to uphold luxury standards Operations & Team Support
• Assist during peak weekends, high-occupancy periods, and special events to ensure smooth operations
• Act as Manager on Duty and serve as the primary decision-maker in the absence of the General Manager
• Support team training, coaching, and daily communication to maintain a cohesive and motivated staff Sales & Guest Engagement
• Conduct property tours for prospective guests and partners
• Field group inquiries and assist with small group bookings and coordination
• Identify opportunities to enhance revenue through personalized upselling and guest recommendations Social Media & Brand Presence
• Support social media engagement by capturing on-property moments and assisting with content creation
• Interact with guests in a way that naturally encourages positive reviews and social sharing
• Help maintain a strong, consistent brand voice aligned with the hotel's identity Qualifications
• 2+ years of experience in hospitality, preferably in a boutique or luxury setting
• Strong interpersonal and communication skills with a guest-first mindset
• Ability to multitask and remain composed in a fast-paced environment
• Detail-oriented with a passion for creating exceptional guest experiences
• Comfortable taking initiative and making decisions independently
• Flexible availability, including evenings, weekends, and holidays What We're L.

..