General Manager

Hotel Operations Oversee all day-to-day operations of the hotel, ensuring seamless guest experiences across all departments. Maintain and elevate service standards in line with AWOL's brand and guest expectations. Act as the primary on-property leader, present and engaged with guests and staff. Resolve guest concerns promptly and professionally. Team Leadership Recruit, hire, train, and develop a high-performing hospitality team. Foster a positive, inclusive, and collaborative workplace culture. Provide coaching, performance management, and professional development for department leaders and team members. Financial Performance Manage property budgets, labor, and operating expenses to achieve financial targets. Partner with revenue management and sales teams to optimize occupancy, ADR, and overall revenue performance. Monitor KPIs and adjust operational strategies to improve profitability. Property & Asset Management Ensure the hotel and grounds are maintained to the highest standards of cleanliness and presentation. Coordinate with maintenance teams to address preventative and reactive property needs. Protect and enhance the value of the hotel asset. Community & Brand Representation Serve as a brand ambassador for AWOL within the Provincetown community. Build relationships with local partners, businesses, and tourism organizations. Support marketing initiatives, events, and partnerships that strengthen the hotel's presence in the market.