Pet Resort Assistant Manager

Pet Resort Assistant Manager Parkwood Pet Resort Pikesville, MD Job Details Full-time $41,000 - $50,000 a year 4 hours ago Benefits 401(k) Paid time off 401(k) matching Employee discount Professional development assistance Qualifications Pet care Hospitality Customer communication Customer relationship building Client onboarding Medication administration Workflow management (operations management method) Staff scheduling Pet grooming Mid-level Improving operational efficiency Sanitation procedures Team development Team management Dog handling Mentoring Quality control operations Animal welfare Appointment scheduling Financial management Care plans Leadership Healthcare compliance Communication skills Staffing management Overseeing training Customer complaint resolution Staff development Performance evaluation Full Job Description •

REQUIRED

Dog behavior experience, ability to work in group, weekend and holiday shifts.•The Pet Resort Assistant Manager is responsible for overseeing operations of a full-service pet resort, including dog daycare, boarding, grooming, and training programs s well as a Cattery. This role ensures exceptional pet care, strong team leadership, efficient operations, and outstanding client satisfaction while managing financial performance and operational standards. The ideal candidate is a compassionate, organized leader with a strong understanding of canine care and service-based business management. Key Responsibilities Leadership & Team Mentorship Collaborate with other managers to ensure best operations of facility programs Train, mentor, and manage staff across daycare, boarding, grooming, and training departments Foster a positive, professional, and accountable workplace culture Create and manage schedules that align staffing levels with occupancy, appointments, and program demand Provide ongoing coaching, performance evaluations, and professional development Daycare, Boarding, Grooming & Training Operations Oversee operations of dog daycare and boarding, ensuring safe group play, proper handling, feeding, medication administration, and individualized care Manage grooming services, including scheduling, quality control, safety standards, and client communication Oversee training programs, ensuring consistency in training philosophy, quality instruction, and positive outcomes for dogs and clients Collaborate with department leads (groomers and trainers) to maintain service excellence and efficiency Pet Care & Safety Standards Ensure the highest standards of animal welfare, cleanliness, enrichment, and facility safety Monitor dog behavior and intervene appropriately to ensure safe interactions Maintain compliance with health regulations, vaccination requirements, and sanitation protocols Client Relations & Satisfaction Build strong relationships with pet parents through transparent communication and exceptional service Oversee client onboarding, assessments, and ongoing care plans Resolve client concerns professionally and promptly to maintain trust and satisfaction Promote services and programs to support retention and growth Operations & Efficiency Manage facility workflows, capacity planning, reservations, and appointment scheduling Develop and refine processes to improve efficiency, service quality, and team effectiveness Ensure consistent execution of policies and procedures across all departments Qualifications Leadership experience in pet care, hospitality, or service-based operations Knowledge of dog behavior, daycare group management, boarding care, grooming operations, and training programs Knowledge of best practices in cat care Strong leadership, communication, and problem-solving skills Physically able to work in an active, hands-on pet care environment Why Join Us Lead a full-service pet resort with diverse programs and growth opportunities Work alongside passionate animal care professionals Make a meaningful impact on pets, clients, and team members

Job Type:

Full-time Pay:

$41,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Paid time off Professional development assistance

Work Location:

In person