Operations Supervisor Hersha Hospitality Management, LP
9 Novi, MI Job Details 1 hour ago Benefits Wellness program Commuter assistance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Office equipment routine maintenance Safety data sheets (SDS) Staff supervision Hotel policy compliance Serving clients Night audit Operational management Coaching Staff scheduling Hotel quality control Hotel operational efficiency Managing hospitality teams Mid-level Frontline customer support management Hiring Recruitment and selection Professional development support Hotel emergency procedures Recruiting Interviewing Safety equipment Hotel staff training Office management Hotel and accommodations guest complaints handling Associate's degree Hotel safety procedures Staffing management Full Job Description Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Your Growth Path Front Office Manager
- Assistant General Manager
- General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers. Coordinate with department managers when necessary to ensure optimal functioning of the hotel. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. Monitor and maintain the front office systems and equipment to ensure optimum performance. Supervise night audit functions, and perform audit in absence of the night auditor. Be aware of emergency procedures and take full responsibility in emergency situations. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role. Perform other duties as requested by management. Your Background and Skills Associate or Bachelor's degree preferred. Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations. HHM Benefits and Perks Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Quarterly Bonuses and Incentives Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability
- Hearts That Serve
- Only Excellence
- Stay Nimble
- Own It
