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Front Desk Supervisor
Job
Super 8 Hotel
Missoula, MT (In Person)
$37,317 Salary, Full-Time
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Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk operations and ensure an exceptional guest experience. In this dynamic role, you will oversee daily front desk activities, manage guest relations, and support the seamless functioning of our hospitality environment. Your leadership will set the tone for a welcoming atmosphere, fostering guest satisfaction and operational excellence. If you thrive in a fast-paced hospitality setting and possess strong communication skills, this is your opportunity to shine as a key member of our team. Duties Supervise front desk staff to deliver outstanding guest services and maintain high standards of hospitality management Oversee check-in and check-out procedures, ensuring accuracy and efficiency while providing personalized guest interactions Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately using proper phone etiquette Support night audit processes by reviewing daily financial transactions and ensuring accurate record-keeping Coordinate with housekeeping, maintenance, and other departments to resolve guest issues swiftly and effectively Maintain guest relations by fostering a welcoming environment, promoting hotel amenities, and ensuring guest satisfaction Skills Proven experience in hotel management or hospitality management with a strong background in front desk operations. Excellent customer service skills with a focus on guest relations and problem resolution Knowledge of hotel management systems and multi-line phone systems for efficient communication Familiarity with night audit procedures and hotel experience preferred. Strong organizational skills with the ability to multitask in a fast-paced environment Exceptional phone etiquette and interpersonal skills to engage guests professionally at all times Join us as a Front Desk Supervisor to lead with enthusiasm, elevate guest experiences, and contribute to our vibrant hospitality team. Your dedication will help create memorable stays for every guest while advancing your career in the thriving hotel industry.