Area Reservations Manager

Area Reservations Manager Washington Duke Inn & Golf Club - 3.6 Durham, NC Job Details Full-time 5 hours ago Qualifications Property management tools Full Job Description The Area Reservations Manager is responsible for overseeing and optimizing the reservations operations across multiple locations within a designated area. This role involves ensuring efficient booking processes, maximizing occupancy rates, and enhancing guest satisfaction through effective management and strategic planning. The Area Reservations Manager plays a critical role in driving revenue growth and maintaining the highest standards of service excellence.

Responsibilities:

Supervise, train, and support the Reservations team and Group Rooms Coordinator to deliver exceptional guest service and maximize revenue. Ensure all reservation calls are answered promptly and courteously, in alignment with brand and service standards. Conduct performance coaching and real-time feedback for Reservations Agents, fostering a culture of accountability and continuous improvement. Monitor service quality through reports and audits; take corrective action and provide ongoing training as needed. Collaborate with the Revenue Management and Sales teams to manage availability, group blocks, rates, and restrictions across booking channels. Maintain knowledge of all hotel services, amenities, and operational hours to assist guests accurately and confidently. Ensure full compliance with safety, security, and fire procedures as outlined by management and hotel policies. Support sustainability efforts by actively participating in hotel recycling programs. Perform other duties and responsibilities as assigned by the Area Director of Marketing or Executive Leadership. Qualifications 2+ years of experience in reservations, revenue, or front office management, preferably in a multi-property environment. Proven leadership experience with the ability to inspire and manage a high-performing team. Strong knowledge of property management systems (PMS), central reservations systems (CRS), and revenue management systems. Excellent communication, organizational, and guest service skills. Familiarity with luxury or Four Diamond hospitality standards preferred.