Guest Services Shift Supervisor

What You'll Be Doing Are you a dedicated leader with a passion to make a real impact? If so, Wake County wants to hear from you! We are currently seeking an experienced supervisor to become part of the South Wilmington Street Center team! The South Wilmington Street Center is a 24-hour Men's Homeless Shelter that serves the Raleigh community. The South Wilmington Street Center (SWSC) Shift Supervisor ensures that all aspects of client intake and facility operations comply with policies. It oversees a team of Guest Services Technicians that provide direct care services to homeless men who are using the South Wilmington Street Center. This is a rewarding opportunity to help our community and lead a passionate team dedicated to improving the lives of others.

Essential Functions:

Provides leadership and support to the team as needed during the shift Supervises and coaches subordinates while making decisions to address any shift-related issues, which may have no defined policy for guidance Oversees engagement activities with emergency guests Facilitates communication and cooperation between various teams that operate the facility Serves as the on-site operations manager in the absence of senior management Uses a database to catalog activities Provides quality guest services Addresses facility needs including maintenance Supports the center's mission of helping men move from homelessness to self-sufficiency Provides input to the SWSC management team Accountable for compliance for all policies of the SWSC The shifts overlap to allow Shift Supervisors to communicate amongst teams and ensure effective operations with consistency regarding services to guests. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. About Our Team Wake County Department of Housing's goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County's economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County's commitment to healthy and inclusive growth. The Department's programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing. The Basics (Required Education and Experience) Associate's degree Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) One year experience working with the homeless population Two years of supervisory experience or more directly reporting employees How Will We Know You're 'The One'? Excellent communication and interpersonal skills Ability to work independently and within a team Proficient skills with Microsoft Office Suite Ability to be adaptable and accountable Staff management and development skills Ability to supervise workflow operations Ability to make decisions and solve problems Time management skills

About This Position Location:

South Wilmington St Center Raleigh, NC 27601

USA Employment Type:

Regular Work Schedule:

Mon•Fri 3:00 pm•11:45 pm

Hiring Range:

25.43•29.42

Market Range:

25.43•32.74 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 4/24/2026