Hotel Front Desk Manager

Hotel Front Desk Manager Wilmington Development - 5.0 Wilmington, NC Job Details Full-time From $35,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Customer communication Operations management Night audit Managing hospitality teams Mid-level Cost control 3 years Hiring Bachelor's degree Team management Recruiting Front desk Hotel customer satisfaction operations Leadership Communication skills Staffing management Hotel experience Overseeing training Staff development Hotel management Full Job Description Mainstay Suites Hotel is looking for a friendly, outgoing, personable Front Office Manager to join our team in providing that unforgettable guest experience. As the Front Office Manager, you will lead and manage the operation of the Guest Services Department, including Front Desk and night audit with strong focus on customer service and satisfaction.

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Ensure superior guest service
• Maintain high visibility and professional involvement with guests. Represent management in the area of guest service and deal with the day-to-day operational issue and special requests of hotel guests
• Implement training initiatives for current and new employees
• Promote our Choice Privileges and ensure compliance with Program Standards
• Develop, organize and conduct Department Meetings
• Administrate uniform program, for the Guest Services Department
• Ensure financial success by controlling staffing levels, operational costs and maximizing revenues
• Responsible for hiring, training, coaching; counseling and executing disciplinary actions of employees
• Handle any special projects or assignments
• Knowledge of night audit procedures

QUALIFICATIONS

• Minimum three (3) years managerial hotel experience
• Strong leadership skills
• Solid understanding of Guest Service Standards and Procedures
• Solid Customer Service and great communication skills
• Diplomacy, tact and creative problem resolution skills a must
• Able to work independently and in a team environment
• Able to multitask while focusing on details
• Four-year college degree or equivalent in education or experience preferred

BENEFITS

• Competitive starting pay
• Vacation leave
• Hotel room worldwide discount program

Job Type:

Full-time Pay:

From $35,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Hotel:

3 years (Preferred) Hotel management: 1 year (Preferred)

Work Location:

In person