Assistant Manager Hotel Ops- Full Time (Harrahs Atlantic City)

View More Jobs Assistant Manager Hotel Ops- Full Time (Harrah's Atlantic City) Atlantic City, NJ, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary

• Responsible for the Front Office and Front Services areas of the Hotel for Harrah's Atlantic City.

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

DIRECTLY SUPERVISES

Supervisor Front Services Supervisor Front Office Salary rage $60,000 - $62,000 How You Will Create the Extraordinary

• Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
• Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
• Assists in the development of and coordinates the implementation of periodic service plans for the department
• Assists in the recruiting, interviewing and hiring of new employees
• Approves proper scheduling of personnel on all shifts
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
• Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them
• Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
• Develops departmental training programs with an emphasis on customer service and supervisory leadership
• Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies
• Immediately address service breakdowns and follows up to ensure guest satisfaction
• Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate
• Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information What You Will Need Bachelor's degree preferred.

2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful. LMS experience preferred. Knowledge of resort hotel policies and procedures. Must possess a valid New Jersey driver's license.

• Strong interpersonal and communications skills required
• Superior leadership and customer relations skills.
• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

NJ CER LICENSE REQUIRED

About Us Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84817 Job Category Hotel Operations Job Schedule Full time Locations Harrah's Atlantic City (On-site)