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Front Desk Supervisor
Job
The World of Blue
East Rutherford, NJ (In Person)
$47,840 Salary, Full-Time
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Job Description
Front Desk Supervisor The World of Blue East Rutherford, NJ Job Details Full-time $22 - $24 an hour 1 hour ago Benefits Paid holidays Health insurance 401(k) Opportunities for advancement Qualifications Spanish Operations management Night audit English Team development Property management systems (PMS) Receptionist experience within hospitality industry Full Job Description World of Blue Hospitality is seeking an energetic, guest-focused, and experienced Front Desk Supervisor to join our team in East Rutherford, NJ. Job Summary The Front Desk Supervisor is responsible for overseeing daily front desk operations, leading the guest services team, and ensuring an exceptional guest experience from check-in to check-out. The ideal candidate will have prior hotel front desk experience, strong leadership skills, and the ability to thrive in a fast-paced hospitality environment. Duties Supervise Front Desk Agents and ensure outstanding guest service at all times. Manage guest check-in and check-out procedures efficiently and accurately. Oversee reservations, room assignments, and guest requests. Handle guest concerns and service recovery situations professionally. Assist with training, coaching, and development of Front Desk team members. Maintain compliance with hotel policies, procedures, and brand standards. Conduct or assist with night audit procedures when required. Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction. Maintain excellent phone etiquette and professional communication with guests and staff. Assist management with daily reports and operational follow-up. Qualifications Minimum 2 years of hotel front desk experience required. Previous hotel supervisory experience preferred. Experience with hotel PMS systems required. Strong customer service and guest relations skills. Excellent communication and leadership abilities. Ability to multitask and manage multiple priorities in a fast-paced hotel environment. Bilingual English/Spanish or additional language skills are highly preferred. Flexible schedule, including weekends and holidays. Benefits Competitive pay Paid vacation Paid holidays Career advancement opportunities