Front Office Manager - Hotel

Front Office Manager - Hotel Holiday Inn Express Newark Airport Elizabeth, NJ Job Details Full-time From $57,000 a year 16 hours ago Benefits Dental insurance Paid time off Vision insurance Employee discount Qualifications Operations management Team leadership Managing hospitality teams Team development Hotel customer satisfaction operations Full Job Description Join our team as Front Office Manager! Are you a natural leader with a passion for the art of hospitality? We are looking for a high-energy, motivated Front Office Manager to lead our front-of-house team and serve as the heartbeat of our hotel operations. If you thrive in the hospitality environment and believe that every guest interaction is an opportunity to create a "wow" moment, we want to meet you! We aren't just looking for a manager; we're looking for a mentor and a culture-builder who can inspire a team to reach new heights of excellence. In this role, your primary role is to foster a positive, supportive environment through exceptional leadership and hands-on training. You'll be responsible for empowering our staff, ensuring they have the tools and the confidence to deliver exceptional guest service. Whether you're coaching a new hire on the finer points of guest relations or leading a morning huddle, your ability to motivate and energize the team will be the key to our collective success. We are looking for someone who is diplomatic and tactful, able to resolve guest issues with professionalism and tact. We are seeking a seasoned front office supervisor or manager with at least 3 years of hotel front office experience, including previous leadership roles. The ideal candidate has a natural ability to relate to guests from all walks of life, making everyone feel at home from the moment they step into our lobby. While your operational skills are paramount, previous sales experience is a fantastic bonus! We value a can-do attitude and a genuine love for people, paired with the organizational skills to keep the front desk running like a well-oiled machine. The ideal candidate is excited to learn and eager to grow within our company. This position is a perfect stepping stone for someone interested in expanding their expertise into Sales or Upper Management levels. If you are a positive, energetic professional who is ready to take the next big step in your hospitality journey while helping others do the same, apply today and let's grow together! Duties Supervise and coordinate daily front desk activities, ensuring smooth operations during all shifts, including night audit procedures. Lead and motivate front desk staff to deliver outstanding guest service, emphasizing phone etiquette, professional guest interactions. Handle inquiries and requests promptly and professionally to ensure guest satisfaction. Oversee check-in and check-out processes, verifying reservations, issuing keys, and managing billing accurately. Maintain accurate records of guest stays, reservations, and billing details while ensuring compliance with hotel policies. Collaborate with housekeeping, maintenance, and other departments to address guest needs swiftly and efficiently. Implement training programs for staff on hospitality standards, hotel management systems, and guest services protocols. Conduct night audits to reconcile daily financial transactions while maintaining detailed reports for management review. Experience Proven experience in hospitality management or hotel front desk operations with a strong background in customer service. Demonstrated ability to lead a team effectively in a fast-paced environment within a resort or hospitality setting. Previous experience in handling guest relations, resolving guest inquiries diplomatically, and maintaining high service standards.

Pay:

From $57,000.00 per year

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Work Location:

In person