K9 Resorts Supervisor

K9 Resorts Supervisor K9 Resorts - 3.5 Fairfield, NJ Job Details Full-time $20 - $23 an hour 1 day ago Benefits Dental insurance 401(k) Vision insurance Employee discount Qualifications Pet care Maintaining an organized workspace Operations management Sales Customer service Staff scheduling Mid-level Performance management Team development Driver's License Supervising experience Team management Driving Guest services Clean workspace maintenance Leadership Communication skills Staffing management Customer acquisition Full Job Description Supervisor LPHI | K9

Resorts FLSA:

Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we're looking for a strong Supervisor to help lead our team and operations to the next level. What You'll Do As a Supervisor, you'll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations:

Serve as a key holder and Manager on Duty (MOD) when needed Lead, coach, and support front-of-house and back-of-house teams Ensure team accountability, performance, and adherence to company standards Assist with scheduling, staffing, and daily operational execution Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales:

Deliver and model 5-Star customer service at every interaction Drive sales by converting inquiries, tours, and walk-ins into enrollments Promote services and packages tailored to each pet parent's needs Lead by example in communication, hospitality, and professionalism Represent the brand at community and marketing events

Pet Care & Team Support:

Oversee feeding, medication, and daycare operations Monitor pet health, safety, and behavior, escalating concerns as needed Support team members in all areas of the resort—jumping in wherever needed Ensure proper execution of daily checklists and operational procedures What We're Looking For Prior supervisory or management experience required Background in pet care, daycare, boarding, or similar environment preferred Strong leadership, coaching, and communication skills Sales-oriented mindset with a proactive, "lead from the front" approach Ability to multitask and thrive in a fast-paced environment High emotional intelligence and professionalism Valid driver's license Weekend, holiday, and flexible availability required What You'll Get We invest in our leaders so they can invest in their teams: 401(k) with company participation Health, dental, and vision benefits Flexible scheduling Training & leadership development programs Employee discounts and perks Why K9 Resorts? This is more than a job—it's a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you're ready to lead a team, drive results, and create exceptional experiences, this is your role. Apply today and step into leadership in luxury pet care!