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Front Desk Shift Supervisor
Job
El Coronado Resort
Wildwood, NJ (In Person)
$43,680 Salary, Full-Time
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Job Description
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Job Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Shift Manager. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional service. If you have experience in hotel management and possess excellent communication skills, we encourage you to apply. ###Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Manage reservations and monitor room availability
- Conduct night audits to ensure the accuracy of guest accounts
- Train and supervise front desk staff ###
Skills:
- Hotel management experience preferred
- Proficient in using phone systems and other office equipment
- Strong knowledge of hospitality management principles
- Excellent phone etiquette and communication skills
- Ability to provide exceptional guest services and maintain positive guest relations
- Strong problem-solving and decision-making abilities
- Attention to detail and ability to multitask in a fast-paced environment If you are passionate about hospitality and enjoy working in a dynamic team environment, we would love to hear from you.
Job Type:
Full-time Pay:
$19.00- $23.