Gold Dust West Elko - Hotel Front Desk Supervisor

A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of a "Hotel Front Desk Supervisor" for Gold Dust West Elko . This property features a modern interior with the latest slot machines and table games including Blackjack, Craps, and 3-Card Poker. Across the parking lot is our 80-room Hampton Inn featuring Wi-Fi, a swimming pool, fitness center and a hot breakfast for all guests. Our employees are supported with a comprehensive benefits program that include the following: $200 Referral Bonus Tuition Reimbursement 7 paid Holidays 80 hours of Vacation after 1 year of employment We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days Employee Assistance Program FREE of charge Company paid Life Insurance and AD&D Matching 401K program after 90 days Employee Meal Discounts Ongoing learning and development programs Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

Overseeing all Front Desk Staff's day-to-day work duties Handling and resolving guest issues or complaints Scheduling Front Desk Agents to meet business needs Supervising all Front Desk new hire training Completion of special projects that have been assigned Providing support to Hotel Management as needed Follow all policies and procedures for guest, employee and hotel safety Stay current with all Hampton brand training programs and comply with Hampton brand standards

Skills, Education and Other Requirements:

High School Diploma or equivalent preferred but not required Knowledge of Microsoft Office Previous supervisory experience in the Hotel/Hospitality Industry preferred Identification that establishes identity Identification that establishes the right to work in the United States Registration with the Nevada Gaming Control Board