Senior Manager Environmental Services - Luxor

Senior Manager Environmental Services - Luxor MGM Resorts - 3.8 Las Vegas, NV Job Details Full-time 1 day ago Benefits Free parking Health insurance Qualifications Hospitality reservation systems Succession planning Performance improvement leadership Serving clients Standard Operating Procedures (SOPs) implementation Hotel strategy implementation Employee engagement program (employee development activity) Coaching Employee engagement strategy Shift management Managing hospitality teams Environmental services Performance management Team development Hiring Union relations Financial operations management Staff policy implementation Customer engagement Labor contracts Implementation of OSHA safety standards Property management systems (PMS) Interviewing Hotel staff training Implementation of strategic initiatives Yield management Employee engagement Customer satisfaction improvement Senior level Diversity initiatives Full Job Description Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Senior Manager EVS will provide direction and leadership for the Environmental Services (EVS) department, consistent with the MGM Resorts brand. The Senior Manager is responsible for leading the EVS leadership team in achieving operational and financial goals including managing labor and overall financial performance. The leader owns the execution of functional strategy and the operational direction of the EVS department. The Senior Manager will ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards.

THE DAY-TO-DAY

Lead the implementation of policies, operating procedures, training programs, directives, work schedules, labor standards, rules and regulations (OSHA), and general operational functions as part of the Collective Bargaining Agreement. Maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment. Responsible for leading employee engagement of the EVS team, through coaching, training, recognition, and development. Provide leadership and direction to maintain and improve the guest experience within EVS operations, consistent with company service standards. Interview, select, train, supervise, counsel, and coach EVS team to optimize departmental operations. Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment. Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.

THE IDEAL CANDIDATE

Must be a minimum of 21 years of age Required 2+ Years of Prior Relevant Experience (Experience in the direction and management of employees in a similar hotel environment) Required Working knowledge of a yield management system preferred as well as technical understanding of a hotel property management system. Preferred

THE PERKS & BENEFITS

Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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EntityID=2&jobcode=19539 Are you ready to

JOIN THE SHOW

? Apply today!