Job Description
Based out of our Las Vegas, Nevada headquarters, with regular travel to Resort Location in MEXICO. Job Summary We are seeking a dynamic and energetic Vacation Club Manager to lead our resort's vacation ownership program. In this pivotal role, you will oversee all aspects of the vacation club operations, ensuring exceptional guest experiences, maximizing revenue, and fostering a welcoming environment for our members and guests. Your leadership will drive team performance, uphold high standards of hospitality, and promote the resort's brand as a premier destination for vacation ownership. If you thrive in a fast-paced, customer-focused setting and possess strong management skills, this is your opportunity to make a significant impact in the hospitality industry. The position plays a critical leadership role in driving member satisfaction, enforcing club standards, and maximizing the value of the vacation club program through strategic planning, operational excellence, and cross-departmental collaboration.
Reporting Relationship:
Reports directly to the Vice President of UVCI Key ResponsibilitiesVacation Club Operations & Member Experience Oversee all aspects of the Vacation Club on-site operations, ensuring seamless delivery of services aligned with brand standards. Champion a high-quality, personalized member experience that promotes satisfaction, loyalty, and repeat usage. Ensure consistent enforcement of all club rules, regulations, and program guidelines. Act as the primary liaison between members, resort operations, and corporate teams. Conduct regular quality audits of the on-site experience, including accommodations, amenities, and service touchpoints. Member Utilization, Retention & Engagement Drive initiatives that increase member usage of their ownership, maximizing resort occupancy and engagement. Develop and execute retention strategies to reduce member attrition and increase long-term satisfaction. Create and promote targeted offers, events, and programming to stimulate on-site activity and repeat visitation. Monitor member feedback, surveys, and service recovery processes to ensure continuous improvement. Revenue Growth & Member Upgrades Partner with Sales leadership to support and increase member upgrades and transitions within the club. Identify opportunities to enhance member value while aligning with revenue goals. Drive ancillary revenue through active promotion and integration of resort outlets including: Golf Spa Food & Beverage Activities and excursions Develop and implement promotional strategies that increase on-property spend and overall profitability. On-Site Experience & Quality Assurance Maintain oversight of all member-facing areas to ensure premium service delivery and brand consistency. Conduct regular operational audits (rooms, amenities, guest services, F&B, etc.) and provide actionable feedback to department leaders. Collaborate with resort management to maintain and enhance facilities in line with member expectations. Ensure all member communications, programming, and experiences reflect the club's value proposition. Collaboration with Resort, Sales & Corporate Teams Work closely with Resort Management to align operational execution with member expectations. Partner with Sales teams to ensure accurate communication of club benefits and support member upgrade opportunities. Collaborate with UVCI leadership on strategic initiatives, inventory utilization, and member programs. Maintain alignment between developer objectives and member satisfaction, ensuring a balanced and sustainable approach. Member Communications & Programming Oversee all on-site communication channels to ensure members are informed of: Events and activities Promotions and offers Club updates and policies Ensure a robust calendar of events that enhances the vacation experience and fosters community. Financial & Operational Oversight Support budgeting, forecasting, and financial planning in coordination with UVCI leadership. Monitor operational performance, revenue streams, and cost controls related to the Vacation Club. Identify opportunities for efficiency improvements and revenue optimization. Leadership & Team Management Lead, train, and develop on-site Vacation Club staff and specialists. Foster a culture of service excellence, accountability, and continuous improvement. Ensure team alignment with both member satisfaction goals and developer priorities. Qualifications Bachelor's degree preferred. Minimum of 5+ years in Vacation Ownership, Resort Operations, or Hospitality Management. Strong leadership and team management experience. Proven ability to drive member engagement, retention, and revenue growth. Experience working with cross-functional teams, including sales and corporate operations. Strong analytical, organizational, and communication skills. Proficiency in Microsoft Office (Word, Excel). Ability to work in a dynamic, guest-focused environment. Key Success Metrics Member satisfaction and retention rates Increased member utilization Growth in upgrades and ancillary revenues Quality audit scores and service standards compliance Alignment of operations with developer financial goals Pay:
$60,000.00 - $80,000.00 per year Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Employee discount Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Do You Have Minimum of 5+ years in Vacation Ownership, Resort Operations, or Hospitality Management? Are you able and comfortable with regular International Travel to our resorts in Mexico? Work Location:
In person
