J Resort - Hotel Front Desk Supervisor

A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of a "Hotel Front Desk Supervisor" for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started! Be a part of the transformation of Reno's newest premier resort—A Reno resort unlike any other. Our employees are supported with a comprehensive benefits program that include the following: $200 Referral BonusTuition Reimbursement7 paid Holidays80 hours of Vacation after 1 year of employmentWe offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 daysEmployee Assistance Program FREE of chargeCompany paid Life Insurance and AD&DMatching 401K program after 90 daysEmployee Meal DiscountsOngoing learning and development programsWork towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

Directs and leads the activities of the Front Desk Clerks to ensure smooth flow of operationsSchedules all clerk breaks and lunches on assigned shift to ensure uninterrupted serviceCoordinates with the different departments concerned regarding changes in promotions, events and hotel rate.

Updates front desk boards and informs clerks on the changesAnswers all guests' complaints and billing problemsCoordinates with bus promotions arrival of busses for group check inBlocks the required rooms the group guestsUpdates regularly the hotel occupancy board and coordinates with different departments regarding room availabilityCoordinates with housekeeping and engineering department's on-going maintenance projects in the hotelPrints our daily occupancy reports and distributes same to the departments concernedAssists with Front Desk Clerk duties as needed

Skills, Education and Other Requirements:

High School Diploma or equivalent preferred but not requiredKnowledge of Microsoft WordFluent in EnglishPrevious experience in the Hotel/Hospitality Industry preferredRegistration with the Nevada Gaming Control BoardIdentification that establishes identityIdentification that establishes the right to work in the United States