Front Desk Supervisor

Front Desk Supervisor Holiday Inn Express East Syracuse East Syracuse, NY Job Details Full-time $18.75 - $20.00 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Teamwork Shift management Team development Supervising experience Receptionist experience within hospitality industry Leadership Full Job Description Front Desk Supervisor (Evenings & Weekends) Holiday Inn Express & Suites DeWitt - Syracuse Area Lead the Shift. Set the Tone. Create Great Stays. The front desk is the heartbeat of the hotel, and we're looking for a Front Desk Supervisor who can keep that heartbeat strong. If you're the type of leader who can handle a busy check-in line with a smile, solve problems before they become complaints, and inspire a team to deliver exceptional guest service, we want to meet you. This is a hands-on leadership position. You'll lead by example, support the front desk team, and ensure every guest receives the warm welcome and seamless experience they deserve. Weekend availability is required. Primary shifts needed are 3:00 PM - 11:00 PM. What You'll Be DoingGuest Experience Welcome guests with genuine hospitality and professionalism Handle guest concerns and service recovery with confidence and empathy Ensure all guests receive exceptional service from arrival to departure Act as the primary point of contact during evening operations Team Leadership Lead and support front desk associates during your shift Coach team members on service standards and operational procedures Assist with training new employees Promote a positive, team-oriented work environment Operations Oversee daily front desk operations and shift execution Ensure accurate check-ins, check-outs, and reservations Balance cash handling and follow hotel procedures Assist with room inventory management and guest requests Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Maintain brand standards and operational excellence What We're Looking For Previous hotel front desk experience required Supervisory or leadership experience preferred Strong communication and problem-solving skills Ability to remain calm and professional in fast-paced situations Dependable attendance and strong work ethic Comfortable making decisions independently Knowledge of IHG systems or HotelKey is a plus, but not required

Schedule Requirements Required Availability:

Weekends Holidays as needed Primarily 3:00 PM - 11:00 PM shifts This role is ideal for someone who enjoys being in the center of the action and helping both guests and team members succeed. Why Join Our Team? Competitive pay Hotel discounts at IHG properties worldwide Growth and advancement opportunities Supportive leadership team Recognition for performance and contributions Opportunity to make a real impact on hotel operations The Ideal Candidate You understand that hospitality isn't just checking people in—it's creating an experience. You can juggle multiple priorities, solve problems on the fly, and motivate a team while keeping guests smiling. If you're ready to lead from the front, elevate the guest experience, and help drive a successful hotel operation, we'd love to hear from you. Indeed Opening Hook "Some people work a front desk. Others command the lobby. We're looking for the latter." ✨ Apply today and become the leader guests remember and teammates rely on.

Pay:

$18.75 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person