Guest Services Supervisor

Guest Services Supervisor 13 Scribner Hollow Road, Hunter, NY 12442 $25 an hour - Full-time $25 an hour - Full-time Scribner's Catskill Lodge is looking to add a Guest Services Supervisor to our team! This hourly role is Year-Round and Full-Time .

ABOUT SCRIBNER'S CATSKILL LODGE

Scribner's Catskill Lodge is set in the Catskill Mountains. Renovated and re-established in 2016, our Lodge is a year round attraction for urban explorers looking to explore the Catskills. With thoughtful design, friendly service, and delicious food and drinks served in our onsite restaurant, Prospect, the Lodge has become the perfect basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and suites, our newest accommodations, The Rounds, are 11-luxury cabins, a stone's throw away from the Lodge. The uniquely designed Rounds include oculus for stargazing, outdoor soaking tubs, and decks with 360 degree views. In addition to our accommodations at the Lodge and the Rounds, we offer a locally-inspired restaurant, Prospect, multiple indoor and outdoor event spaces, and over 20 acres of mountainside to explore.

ABOUT THE ROLE

The Guest Services Supervisor acts as part of the leadership team at Scribner's Catskill Lodge. This role supports the Guest Services Team in providing our high-quality standards of guests experience communication and service. This role acts as manager on duty and leads by example the Guest Services tole. This leader greets new and returning travelers, creates and cancels reservations, manages guest accounts, performs check-ins and check-outs, ensures each room is prepared to standard and recommends local activities for guests. This role also trains and assists in managing Guest Service Agents. This teammate reports to the Guest Services Manager. Our ideal candidate is outgoing and engaging, detail oriented and organized, has outstanding communication skills and is passionate about the Catskills and sharing their knowledge of the area with guests.

RESPONSIBILITIES

Uphold service standards to create a second-to-none guest experience Create and ensure welcoming and transportive atmosphere for guests Check-in and check-out guests and manage guest concerns Create, modify and cancel room reservations Communicate with guests over email, phone and in-person Manage and uphold Lodge visual and operational standards Acts as Manager on Duty Supports in the training and management of Guest Service Agents

BENEFITS INCLUDE

Paid time off and Vacation policy

Subsidized Medical Insurance Cost Dental and Vision Insurance Available Staff Housing Available Staff Meals and Food and Beverage Discounts Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person