Restaurant & Resort Operations Manager

Restaurant & Resort Operations Manager Full-Time | Western New York (Wyoming County) Nights & Weekends Required This is not your typical restaurant manager role. We're a small, fast-paced resort property looking for a hands-on leader who can run our food & beverage operation and step in wherever the business needs them—from the restaurant floor to the front desk to supporting seasonal operations like golf and ski. This role is ideal for someone who wants more than just managing a shift—you want to learn how to run an entire operation . If you're the type of person who: Steps in without being asked Takes ownership of outcomes—not just tasks Thrives in a fast-moving, team-first environment Isn't above any job when the team needs it —you'll do very well here. What You'll Be Responsible For Food & Beverage Leadership (Primary Focus) Oversee all food & beverage outlets: Restaurant & Bar Banquets & Events On-course food service & beverage cart Poolside snack bar Lead, schedule, and coach front-of-house staff Step into service during busy shifts—you will be on the floor Ensure a high-quality guest experience and handle service recovery Collaborate on menus, specials, and events Manage labor, food cost, and overall profitability Resort-Wide Operations Support This role plays a key part in overall property operations. You'll be cross-trained and expected to assist in: Front Desk (PMS training and guest check-ins) Golf Shop & Ski Shop (seasonal support) Pool operations (seasonal support) Housekeeping coordination Basic maintenance communication You may serve as Manager-on-Duty for the entire property . Hiring & Team Leadership Lead hiring for front desk, restaurant, pool, ski shop, and housekeeping Train, coach, orientate and develop team members Build schedules that balance service with labor costs Foster a team culture where everyone contributes Operations & Performance Monitor and report weekly sales, labor, and cost metrics Ensure systems, procedures, and standards are followed Work closely with ownership on day-to-day operations What We're Looking For Management experience in hospitality or food & beverage Leaders comfortable wearing multiple hats Highly organized and able to adapt quickly Strong problem-solver who stays calm under pressure Willingness to do whatever the business needs that day

Bonus:

Experience in multi-department operations, resorts, or seasonal businesses Schedule & Expectations Full-time, year-round role Nights, weekends, and holidays required

Mix of:

Floor shifts, Manager-on-duty coverage, Administrative responsibilities Compensation & Benefits Salary $65,000 - $75,000 based on experience Compensation growth tied to performance, leadership, and expanded responsibility Health Insurance 50% employer-paid coverage Option to expand to family plans Paid Time Off 2 weeks paid time off (flexible use) 4 additional floating holidays Total of 14 paid days off annually Retirement Access to New York State retirement savings program Additional Perks Access to resort amenities (including golf) Employee dining discounts Growth Opportunity This role offers the opportunity to grow into a broader operational leadership position. You'll gain hands-on experience across departments and work closely with ownership on hiring, financials, and overall business performance. How to Apply Submit your resume and a short note explaining why this type of role appeals to you . We're not just hiring experience—we're hiring mindset.

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

Employee discount Health insurance Paid time off Retirement plan

Work Location:

In person