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Job Description
Hampton Inn by Hilton/ Buffalo-Williamsville, 5455 Main Street, Williamsville, NY 14221 We are currently looking for an Assistant General Manager for our Hampton Inn by Hilton/ Buffalo-Williamsville . Hampton Inn by Hilton/ Buffalo-Williamsville is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn't be an award-winning company without each and every one of them.
Role:
The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.
Responsibilities & Duties:
Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources. Manage the front office operations and supervising directly the front desk and food and beverage staff . Resolve guest concerns while maintaining high franchise Guest Service scores. Foster a positive, cooperative work environment between staff and management. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns. Works along hotel staff and is available according to hotel's needs. Weekends, holidays and different shifts if required. Administrative tasks such as reporting, inventories, accounting processes and much more.
What You Bring Us:
Two years related management experience, and hotel brand knowledge. Extensive experience with rooms, housekeeping and food and beverage. Ability to work flexible schedules. Working knowledge of hotel operations - including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning. Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience. Expertise in standard hotel management systems. Hands-on leadership
Valid Driver's License What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Pay range: $59K-$64K Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
