Front Desk Supervisor

Overview Join our dynamic hospitality team as a Front Desk Supervisor, where your leadership and customer service skills will create memorable experiences for our guests. In this vital role, you will oversee daily front desk operations, ensure guest satisfaction, and support a welcoming environment that reflects our commitment to excellence. Your energetic approach and attention to detail will help maintain smooth check-in/check-out processes, resolve guest inquiries promptly, and uphold the high standards of our resort or hotel. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive impact on every guest's stay. Responsibilities Supervise front desk staff to ensure efficient check-in and check-out procedures while maintaining exceptional guest service standards Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm, ensuring swift resolutions that exceed expectations Manage multi-line phone systems and respond to reservation requests, cancellations, and general information inquiries with clear communication and friendly phone etiquette Oversee night audit procedures, balancing accounts and preparing reports to ensure financial accuracy and security overnight Support guest relations initiatives by fostering a welcoming atmosphere, assisting with concierge services, and promoting hotel amenities Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly and maintain operational excellence Train new team members on hospitality management practices, guest services protocols, and hotel policies to uphold service consistency Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort environment Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual setting Knowledge of hotel management systems, reservation platforms, and night audit procedures Excellent communication skills with proficiency in phone etiquette and multi-line phone systems Ability to lead a team effectively while maintaining a positive attitude under pressure Familiarity with guest relations strategies and hospitality best practices Prior experience in hotel experience or guest services roles is highly desirable Join us to lead our front desk team with energy and professionalism! Your dedication will help craft unforgettable experiences for every guest while advancing your career in the vibrant world of hospitality.

Pay:

$18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person