Assistant Front Desk Manager

General Responsibilities:

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting so as to maximize room revenue at all times and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

• Maintain a strong understanding of hotel amenities, local attractions, and events to provide insightful recommendations to guests. Qualifications (Essential):
• High school graduate. Some College preferred.
• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding. Fluency in a second language as well, preferably Spanish.
• Ability to provide legible communication.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Ability to compute mathematical calculations.
• Familiarity with yield management and cost controls.

Skills:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to enforce hotel and brand standards, policies and procedures with staff.
• Ability to ensure security and confidentiality of pertinent hotel, guest and employee data.
• Ability to use business computer systems effectively Nights, Weekends, and Holiday availability is a MUST for this role!