Job Description
Position Summary The General Manager is responsible for the overall leadership, operational performance, guest satisfaction, and financial success of the Fairfield Inn & Suites by Marriott. This role ensures strict adherence to Marriott brand standards , drives revenue growth, and leads a disciplined, service-focused team. The General Manager must take a hands-on leadership approach, maintain a strong presence on property, and ensure the hotel is consistently operating at the highest level. Key ResponsibilitiesDaily Responsibilities Oversee all hotel operations including Front Desk, Housekeeping, Maintenance, and Breakfast Ensure full compliance with Marriott brand standards and operating procedures Operate and manage the hotel using
FOSSE PMS
Ensure all guest issues are logged and resolved through GXP (Guest Experience Platform) Conduct daily property walkthroughs (guest rooms, public areas, exterior, back of house) Ensure rooms meet Marriott cleanliness and presentation standards Review arrivals, departures, VIPs, and group activity Monitor daily revenue performance (Occupancy, ADR, RevPAR) Maintain strong presence in the lobby and engage with guests ("table touches") Ensure proper staffing levels and operational coverage Enforce uniform, grooming, and professionalism standards Ensure compliance with cash handling and safety procedures Resolve all guest complaints same day using Marriott service recovery standards Weekly Responsibilities Submit required weekly report every Friday to ownership Review STR reports and benchmark performance against the comp set Participate in revenue management calls and implement pricing strategies Review labor costs and manage payroll efficiency Ensure schedules are completed, approved, and posted on time Conduct leadership and team meetings Review guest satisfaction metrics and GXP case trends Audit guest adjustments, refunds, and house accounts Ensure all staff are properly trained and cross-trained Verify all GXP cases are active and managed throughout each shift Ensure ongoing QA readiness Monthly Responsibilities Review financial statements ( P&L ) and ensure alignment with budget Analyze revenue, expenses, and profitability Review Marriott reporting systems and compliance requirements Ensure all invoices, accounts payable, and financial reporting are completed Review and manage direct billing, CLC, and accounts receivable Conduct full property inspection for Marriott QA readiness Evaluate staffing levels and hiring needs Review sales production and local business outreach Ensure all brand-required training and certifications are completed Track and improve guest satisfaction scores Quarterly Responsibilities Conduct performance reviews for leadership team members Evaluate hotel performance vs. budget and prior year Adjust business strategy based on market trends and STR data Conduct a full operational audit to ensure Marriott compliance Identify and plan for capital improvements and maintenance needs Work with ownership on financial forecasting and long-term planning Evaluate sales strategy and revenue opportunities Marriott Brand Expectations Ensure full compliance with Marriott brand standards at all times Maintain active use of FOSSE, GXP, MGS, and Power of M Ensure all team members follow Marriott service culture and standards Maintain QA readiness daily—hotel must be inspection-ready at all times Ensure all required Marriott training and certifications are completed on time Leadership Expectations Lead by example with professionalism, accountability, and integrity Maintain a hands-on management style and strong visibility on property Ensure clear, consistent communication with ownership and leadership Build, train, and retain a strong team Enforce policies, procedures, and performance expectations consistently Drive a culture focused on guest satisfaction, accountability, and results Reporting Requirements Weekly reporting is mandatory every Friday Reports must include revenue performance, guest scores, adjustments/refunds, staffing updates, accomplishments, goals, and any issues or concerns Failure to meet reporting deadlines or expectations may result in disciplinary action Qualifications Previous experience as a Hotel General Manager or Assistant General Manager (Marriott preferred) Strong knowledge of FOSSE, GXP, and Marriott systems Proven leadership and team management skills Strong financial and revenue management understanding Excellent communication and problem-solving abilities Ability to work a flexible schedule, including weekends and holidays If you want, I can also convert this into an Indeed job posting format or tailor it specifically for your Fairfield Austintown property with your exact expectations baked in (more strict version) . Pay:
$50,000.00 - $55,000.00 per year Work Location:
In person
