Hotel General Manager

Hotel General Manager 3.4 3.4 out of 5 stars Harrah, OK 73045 Full-time Kickapoo Traditional Tribe of Texas 20 reviews

Full-time Position:

Hotel General Manager Supervisor:

Director of Hospitality Division:

Hospitality Department:

Tribal Administration Responsibilities:

Oversee all day to day operations of hotel departments (front office, housekeeping, maintenance, sales etc.) Ensure guest satisfaction, employee productivity and compliance to company/brand standards, and hotel profitability. Have a strong understanding of hotel financials, revenue strategies and employee relations. Essential Duties and responsibilities include the following: Ensure compliance with the applicable Tribal, Federal, Local Board of Health and other laws pertaining to the preparation, serving and storage of food and beverage. Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions. Provides, implements, and promotes exceptional guest service standards to all team members assigned to hotel operations in accordance with the established standards. Monitors the leadership staff of the assigned departments to ensure that they provide the level of service as stipulated and ensure that the necessary actions to correct any noted deficiencies are taken in a timely manner. Coordinate with marketing staff to implement and develop strategies for maximum profitability Drives business by promoting the hotel facilities and services for use and repeat visits by both the gaming and non-gaming segments of the market. Directs investigations into causes of guest complaints and employee issues and responds accordingly. Maintains the facilities, rooms, entrances, amenities, and services to meet and exceed the expectations of all guests. Monitors annual budget, revenue goals and the expenses as well as generating forecasts. Promotes total guest satisfaction by addressing complaints, answering inquires, and resolving problems that guests may have encountered or brought to the property's attention. Follows all safety policies and procedures and attends scheduled safety meetings and trainings. Prepares accurate and informative reports containing conclusions and recommendations; prepares detailed financial reports and ensures compliance with established budgets. Prepares ongoing detailed management and operational analysis; oversees and ensures operational functions and proper staffing. Prepares, executes and maintains annual operating budgets. Enforces compliance with administrative policies, procedures, safety rules, and health regulations. Ability to produce a quality product on a consistent basis. Demonstrate and promote KTTT and hotel brand core values and skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned by immediate supervisor. Knowledge, skills and abilities for the position: Ability to work independently with minimal supervision. Ability to maintain effective relationships with all direct reporting staff, the Director of Hospitality, and all ownership representatives such as Human Resources, IT, Payroll, accounting, etc. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established hotel guest service programs.

Supervision exercised:

This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Education/experience requirements:

Minimum Qualifications:

Bachelor's degree in Hospitality Management, Business or other related field or 3 years' experience in a management role of a hotel environment. Finance/Accounting experienced preferred. Guest service experience preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to

Relocate:

Harrah, OK 73045: Relocate before starting work (Required)

Work Location:

In person