Assistant General Manager (Front Desk and Food & Beverage)

Assistant General Manager (Front Desk and Food & Beverage) The Winslow Hotel - Oklahoma City Oklahoma City, OK Job Details Full-time $37,000 - $41,600 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Teamwork Inventory management Schedule management Bar management Food service management

Full Job Description Job Title:

Assistant General Manager (Front Desk & Food & Beverage)

Job Summary:

We are seeking a dynamic and service-driven Assistant General Manager to oversee daily operations across the front desk, breakfast service, bar, and all-day dining. This role is central to delivering a seamless, personalized guest experience in a boutique hotel setting. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at multitasking, and is passionate about hospitality. This position primarily requires evening (PM) shifts, with weekend availability essential.

Key Responsibilities:

Guest Experience & Front Desk Operations Lead front desk operations, including check-in/check-out, guest inquiries, and concierge services Ensure a warm, personalized, and efficient guest experience at all touchpoints Handle guest feedback, concerns, and service recovery with professionalism Train and mentor front desk staff to maintain high service standards Food & Beverage Oversight Oversee daily breakfast service, ensuring quality, presentation, and timely execution Manage bar operations, including service standards, inventory, and compliance Coordinate and supervise all-day dining/menu offerings Ensure cleanliness, organization, and ambiance of all F&B areas including back of house. Team Leadership & Training Supervise, schedule, and support cross-functional team members (front desk + F&B staff) Foster a collaborative, guest-focused culture Conduct training on service standards, upselling, and product knowledge Operations & Administration Monitor inventory levels and place orders for food, beverage, and supplies Ensure compliance with health, safety, and alcohol service regulations Track daily revenue, control costs, and support budgeting efforts Collaborate with housekeeping and management to ensure smooth operations Assist the General Manager with daily operational tasks, reporting, and special projects Additional Support Assist housekeeping team as needed to ensure rooms and public spaces meet hotel standards Step into various operational roles as needed to support overall hotel performance

Schedule & Availability:

Primarily evening (PM) shifts Weekend availability is required Flexibility to work holidays and occasional mornings as needed

Qualifications:

2-5+ years of hospitality experience, preferably in a boutique hotel or similar setting Experience in both front desk operations and food & beverage service preferred Strong leadership, communication, and problem-solving skills Ability to multitask and adapt in a dynamic environment Knowledge of POS systems and hotel management software

Preferred Traits:

Passion for boutique/lifestyle hospitality Detail-oriented with a strong sense of ownership Outgoing personality with a guest-first mindset Ability to create memorable, personalized guest experiences

Work Environment:

Hands-on role requiring time spent at front desk, breakfast area, bar, and guest spaces Fast-paced, team-oriented environment with varied daily responsibilities

Pay:

$37,000.00 - $41,600.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person