Front Desk Manager

Front Desk Manager Pyramid Global Hospitality - 3.6 Oklahoma City, OK Job Details Full-time 15 hours ago Benefits Health insurance Paid time off Retirement plan Qualifications Property management tools Resort Operations management Staff scheduling Upselling Managing hospitality teams Mid-level 3 years Team development Key Performance Indicators Continuous improvement Team management Recruiting Front desk Hotel customer satisfaction operations Employee engagement Training OPERA Cross-functional collaboration Escalation handling Leadership Communication skills Balancing end-of-day transactions Cross-functional communication Staff development Full Job Description Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana What you will have an opportunity to do: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Front Desk Manager OKANA Resort & Indoor Waterpark About OKANA Resort & Indoor Waterpark Welcome to OKANA Resort & Indoor Waterpark, proudly managed by Pyramid Global Hospitality. Located in Oklahoma City, OKANA is a premier destination offering an immersive guest experience through exceptional service, dynamic attractions, and a commitment to creating unforgettable moments for both guests and team members ("curators"). Our resort fosters a culture of excellence, collaboration, and growth, providing team members with opportunities to thrive in a fast-paced hospitality environment. What You Will Have the Opportunity to Do Guest Experience & Service Excellence Lead and oversee daily Front Desk operations to ensure a seamless, welcoming, and high-quality guest experience Act as a visible leader in the lobby, actively engaging with guests and resolving concerns in real time Manage guest escalations and service recovery efforts in alignment with OKANA and Pyramid Global Hospitality standards Ensure adherence to brand standards, resort policies, and guest service expectations Leadership & Team Development Recruit, train, coach, and develop Front Desk team members to deliver consistent service excellence Foster a "People First" culture that emphasizes engagement, accountability, and recognition Partner with Human Resources on performance management, coaching, and documentation Develop and manage schedules to meet business demands while maintaining labor efficiency Operational & Financial Oversight Oversee cash handling, shift balancing, and audit compliance processes Ensure accuracy of room inventory, reservations, arrivals/departures, and guest profiles Monitor key performance indicators (KPIs), including guest satisfaction, upselling, and service recovery trends Collaborate with Revenue Management, Housekeeping, and Engineering to ensure operational alignment Uphold safety, security, and compliance standards across all Front Desk operations Collaboration & Communication Partner closely with Housekeeping to ensure room readiness and accurate status updates Coordinate with Sales and Events teams for group arrivals, VIP guests, and special accommodations Maintain communication with Security regarding guest safety and incident response Provide regular updates to leadership regarding operational performance, risks, and opportunities

Qualifications Required:

3-5 years of Front Office leadership experience in a hotel or resort environment Working knowledge of Property Management Systems (PMS); Opera experience preferred Strong leadership, problem-solving, and guest service skills Excellent communication and organizational abilities Flexibility to work evenings, weekends, and holidays

Preferred:

Resort or luxury hospitality experience Experience in high-volume, multi-outlet environments Familiarity with Pyramid Global Hospitality systems and standards Core Competencies (OKANA "Game Changer" Behaviors) People First Leads with respect, inclusivity, and a focus on curator engagement and development Integrity Demonstrates accountability, professionalism, and sound judgment Excellence Drives high service standards and continuous improvement Leadership & Communication Builds trust, fosters teamwork, and communicates effectively across all levels Physical & Work Requirements Ability to stand and walk for extended periods Ability to lift up to 25 pounds occasionally Ability to work in a fast-paced, guest-facing environment Why Join OKANA & Pyramid Global Hospitality? At OKANA, we are committed to creating an engaging and supportive workplace where our curators can grow and succeed. As part of Pyramid Global Hospitality, you will be joining a team that values innovation, collaboration, and delivering exceptional guest experiences every day. What are we looking for?

Compensation:

$ $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.