Front Desk Manager

We are seeking a dedicated and experienced Front Desk Manager to join our team in Lincoln City, OR. The Front Desk Manager will support the General Manager in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance. This role requires strong leadership, excellent communication skills, and a passion for hospitality. Key Responsibilities Assist in managing all aspects of hotel operations, including front desk and housekeeping. Ensure high standards of guest service and satisfaction are consistently met. Schedule, train, and motivate hotel staff to deliver outstanding service. Monitor financial performance, control costs, and assist in budgeting and forecasting. Understand the PMS system and work with the team to make corrections and ensure reporting accuracy. Review and enter financial information for the General Manager and the Accounting team. Handle guest complaints and resolve issues promptly and professionally. Maintain compliance with health, safety, and licensing regulations. Collaborate with department heads to implement marketing and sales strategies. Support recruitment, onboarding, and performance evaluations of hotel employees. Step in as acting General Manager in their absence. Qualifications 2 - 5 years of proven experience in hotel management or hospitality leadership roles. Strong knowledge of hotel operations and industry standards. Excellent interpersonal and communication skills. Ability to lead and motivate a diverse team. Strong problem-solving and decision-making abilities. Proficient with hotel management software and Google Admin products. Flexible schedule with the ability to work weekends and holidays as needed. A bachelor's degree in Hospitality Management or a related field is a plus. Spanish-speaking a plus