Guest Services Supervisor

Guest Services Supervisor Sojourn Suites (soon to be Hyatt House & Mindaro by JDV) Portland, OR Job Details Full-time $21 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Referral program Food provided Paid sick time Qualifications Phone communication Upselling Processing cash transactions Shift management Managing hospitality teams Mid-level Credit card payment processing High school diploma or GED Customer complaint resolution Client interaction via phone calls Hospitality management Full Job Description is looking for an attentive, engaging, and service-oriented Guest Services Supervisor to join our team! As Guest Services Supervisor you will be responsible for the smooth operation of the front desk during their assigned shift.

HOTEL BLURB

Benefits Health, vision and dental insurance 401(k) Vacation and Sick Pay Paid Holidays Employee Referral Program Opportunities for Advancement Hotel Discounts for you, your friends and family Access to our Talent team to help you reach your career growth goals Responsibilities Supervises workflow of front desk staff during PM shift Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures. Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration Explain any of the hotel's promotional items, and mention various hotel amenities (i.e, free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations Respond promptly to any guests' inquiries or complaints and offer alternate solutions if guest demand cannot be met Demonstrate commitment to servicing the guest by being hospitable and accommodating Document any guest accidents by completing the accident report form Qualifications High School diploma or GED preferred One year of hospitality experience preferred Customer service experience required 21 and over License required Experience handling cash and credit card procedures Attention to detail Ability and flexibility to work various shifts, including evenings, weekends, and holidays EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.