Hotel Front Desk Supervisor

Hotel Front Desk Supervisor Springfield, OR Job Details Full-time $18 - $23 an hour 19 hours ago Benefits Free parking Paid time off Employee discount Qualifications Computer operation Property management tools Maintaining an organized workspace Resort Operations management Sales transaction processing Inventory management Night audit Staff scheduling Processing cash transactions Managing hospitality teams Mid-level Credit card payment processing Administrative experience High school diploma or GED Supervising experience Overseeing compliance functions Team management Hospitality Management Mentoring Front desk Hotel customer satisfaction operations Productivity software Clean workspace maintenance Leadership 2 years Hotel safety procedures Communication skills Balancing end-of-day transactions Overseeing training Customer complaint resolution Hotel management Full Job Description About Village Inn Motel Village Inn Motel is a comfortable, well-located motel in the heart of Springfield, Oregon, just off I-5 and Highway 126. We offer clean, quiet rooms with air conditioning, flat-screen TVs, and free WiFi, along with guest amenities including free parking and an on-site restaurant/lounge. Our prime location makes us a favorite stop for travelers, University of Oregon visitors, and locals. We pride ourselves on friendly service and providing a relaxing stay in the Eugene-Springfield area. Position Summary We are seeking an experienced, self motivated Front Desk Supervisor to lead our front desk team and ensure exceptional guest service at our 24-hour front desk. In this hands-on supervisory role, you will oversee daily operations, train and mentor staff, handle guest inquiries and complaints, and maintain smooth check-in/check-out processes. The ideal candidate is a strong leader with a positive attitude, excellent problem-solving skills, and a passion for hospitality in a smaller motel environment. Key Responsibilities Supervise, train, schedule, and coach front desk agents to deliver friendly, efficient, and professional service. Oversee daily front desk operations, including guest check-ins, check-outs, reservations, and room assignments. Handle guest inquiries, requests, and complaints promptly and professionally to ensure high satisfaction and positive reviews. Process payments, manage cash/credit transactions accurately, and balance daily reports (including night audit support). Collaborate with housekeeping and maintenance departments to resolve issues and prepare rooms efficiently. Monitor room inventory, upsell rooms and amenities when appropriate, and maximize occupancy. Maintain a clean, organized, and welcoming front desk and lobby area. Enforce hotel policies and procedures while ensuring compliance with safety and security standards. Assist with administrative tasks such as shift reports, inventory of supplies, and performance feedback. Provide 24-hour front desk coverage as needed, including nights, weekends, and holidays. Qualifications High school diploma or equivalent required; hospitality management or related coursework preferred. 2+ years of hotel front desk experience, with at least 1 year in a supervisory or lead role. Strong customer service skills with the ability to remain calm and professional under pressure. Proficiency with hotel property management systems (PMS), basic computer skills (Microsoft Office, email), and cash-handling experience. Excellent communication, leadership, and problem-solving abilities. Flexible availability, including nights, weekends, and holidays (24-hour operation). Must be reliable, detail-oriented, and able to work independently as well as part of a team. Prior experience in a smaller motel or independent hotel setting is a plus. What We Offer Competitive hourly wage (based on experience and skills). Opportunities for growth in a friendly, team-oriented environment. Village Inn Motel is an equal opportunity employer. We encourage applications from candidates who share our commitment to outstanding guest service.

Pay:

$18.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Free parking Paid time off Application Question(s): What is your expectation for this position?

Education:

High school or equivalent (Required)

Experience:

Supervising:

2 years (Required)

Work Location:

In person